Freshworks Customer Service Suite vs. Salesmate
Freshworks Customer Service Suite vs. Salesmate
Product | Rating | Most Used By | Product Summary | Starting Price |
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Freshworks Customer Service Suite | N/A | Freshworks Customer Service Suite is an AI-powered, comprehensive solution for offering customers seamless experiences today and in the future. | $35 per month per agent | |
Salesmate | Mid-Size Companies (51-1,000 employees) | Salesmate is a single platform that helps create personalized experiences across marketing, sales, and service touchpoints across all channels – email, text, chat, web, calls, and eCommerce. It is designed to enable users to generate more leads, close more deals, and build lasting customer relationships. It replaces many disjointed systems to save users time and money. Salesmate offers businesses: … | $15 per user monthly (20% off for annual subscriptions) |
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | — | We offer built-in calling: Starting at $1.10 per month for your phone line & pay as you go credits | ||||||||||||||
More Pricing Information |
Freshworks Customer Service Suite | Salesmate | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Sales Force Automation |
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Customer Service & Support |
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Marketing Automation |
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CRM Project Management |
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CRM Reporting & Analytics |
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Customization |
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Security |
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Integrations with 3rd-party Software |
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Platform |
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Freshworks Customer Service Suite | Salesmate | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | FollowUp CRM Score 10.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Creatio Score 9.2 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.8 out of 10 | Creatio Score 9.2 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Freshworks Customer Service Suite | Salesmate | |
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Likelihood to Recommend | - (0 ratings) | 9.9 (43 ratings) |
Likelihood to Renew | - (0 ratings) | 9.1 (2 ratings) |
Usability | - (0 ratings) | 9.9 (42 ratings) |
Support Rating | - (0 ratings) | 3.3 (42 ratings) |
Implementation Rating | - (0 ratings) | 9.1 (1 ratings) |
Freshworks Customer Service Suite | Salesmate | |
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Likelihood to Recommend | Freshworks Inc No answers on this topic | Rapidops, Inc. |
Pros | Freshworks Inc No answers on this topic | Rapidops, Inc. |
Cons | Freshworks Inc No answers on this topic | Rapidops, Inc. |
Likelihood to Renew | Freshworks Inc No answers on this topic | Rapidops, Inc. |
Usability | Freshworks Inc No answers on this topic | Rapidops, Inc. |
Support Rating | Freshworks Inc No answers on this topic | Rapidops, Inc. |
Implementation Rating | Freshworks Inc No answers on this topic | Rapidops, Inc. |
Alternatives Considered | Freshworks Inc No answers on this topic | Rapidops, Inc. |
Return on Investment | Freshworks Inc No answers on this topic | Rapidops, Inc. |
ScreenShots | Freshworks Customer Service Suite Screenshots | Salesmate Screenshots |