Freshworks Customer Service Suite vs. Zendesk Suite
Freshworks Customer Service Suite vs. Zendesk Suite
Product | Rating | Most Used By | Product Summary | Starting Price |
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Freshworks Customer Service Suite | N/A | Freshworks Customer Service Suite is an AI-powered, comprehensive solution for offering customers seamless experiences today and in the future. | $35 per month per agent | |
Zendesk Suite | N/A | The Zendesk Support suite is a cloud-based customer support software built for better customer relationships. Designed to improve customer satisfaction and to support customers on any channel: text SMS, web, mobile app, phone, email, social media. The vendor states more than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Slack are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk offers a full suite of products to meet customer… | $55 per month agent |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
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More Pricing Information |
Freshworks Customer Service Suite | Zendesk Suite | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Freshworks Customer Service Suite | Zendesk Suite | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.8 out of 10 | Salesforce Service Cloud Score 8.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Freshworks Customer Service Suite | Zendesk Suite | |
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Likelihood to Recommend | - (0 ratings) | 8.3 (152 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (40 ratings) |
Usability | - (0 ratings) | 7.7 (25 ratings) |
Availability | - (0 ratings) | 8.6 (13 ratings) |
Performance | - (0 ratings) | 8.0 (10 ratings) |
Support Rating | - (0 ratings) | 9.0 (29 ratings) |
In-Person Training | - (0 ratings) | 10.0 (1 ratings) |
Online Training | - (0 ratings) | 7.9 (9 ratings) |
Implementation Rating | - (0 ratings) | 9.0 (18 ratings) |
Configurability | - (0 ratings) | 9.3 (3 ratings) |
Freshworks Customer Service Suite | Zendesk Suite | |
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Likelihood to Recommend | Freshworks Inc No answers on this topic | Zendesk |
Pros | Freshworks Inc No answers on this topic | Zendesk |
Cons | Freshworks Inc No answers on this topic | Zendesk |
Likelihood to Renew | Freshworks Inc No answers on this topic | Zendesk |
Usability | Freshworks Inc No answers on this topic | Zendesk |
Reliability and Availability | Freshworks Inc No answers on this topic | Zendesk |
Performance | Freshworks Inc No answers on this topic | Zendesk |
Support Rating | Freshworks Inc No answers on this topic | Zendesk |
Online Training | Freshworks Inc No answers on this topic | Zendesk |
Implementation Rating | Freshworks Inc No answers on this topic | Zendesk |
Alternatives Considered | Freshworks Inc No answers on this topic | Zendesk |
Return on Investment | Freshworks Inc No answers on this topic | Zendesk |
ScreenShots | Freshworks Customer Service Suite Screenshots | Zendesk Suite Screenshots |