Fusion Web Clinic, headquartered in Greer, South Carolina, offers their Fusion pediatric therapy practice management software, designed to allow the user to fully manage their practice, all in one platform, with modules to support scheduling, billing, and business analytics.
N/A
WebPT
Score 6.8 out of 10
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Established in 2008, WebPT is an outpatient rehab therapy software platform helping more than 150,000 rehab therapy professionals from all practice sizes and specialties run their practices to improve care delivery and optimize business performance. And because WebPT is a cloud-based application, PTs, OTs, and SLPs can access the platform (and its data) from anywhere, at any time, promoting collaboration across patient care teams and with third-party payers. In addition to its…
$99
per month per user
Pricing
Fusion Web Clinic
WebPT
Editions & Modules
No answers on this topic
Enterprise
Custom Pricing
Offerings
Pricing Offerings
Fusion Web Clinic
WebPT
Free Trial
No
No
Free/Freemium Version
No
No
Premium Consulting/Integration Services
No
Yes
Entry-level Setup Fee
No setup fee
Required
Additional Details
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WebPT Enterprise packages are custom-made based on clinic needs, and prices vary accordingly.
Fusion Web Clinic has been such an upgrade from what we were on. Onboarding was easy and Fusion Web Clinic is a great platform for anyone in therapy to transfer over to. It's easy to learn and operate. The pricing is competitive and actually saved us money. We were previously on another very popular PT EMR, but the additional charges to add in billing and payment management was too much.
Well suited: outpatient private clinics where PTs; sports environments. Less well suited: seems like a large hospital setting might have a more difficult time with the operations. Practices with multiple disciplines in it--are PTs and SLPs and OTs all able to document as they need?
Reports - previous EMR's have had limited reporting, Fusion Web Clinic offers the ability to customize or create reports for almost anything you could need
Scheduling - the ability to search for openings, color coding, and all around schedule customization
Billing - electronic claims billing is a breeze, entering new payers and being able to bill takes no time at all
The ease of use and the modern feeling of the software is what keeps us coming back. Being able to have a new employee trained on the software in less than a week is a money saver. The many other softwares that the team at WebPT offer that intergrate with WebPT is numerous and streamlined.
It is very easy train people on and make each not the way you would like it. My first time using it I only needed one time walking through it. The software is self explanatory and easy to find what you need in a note
Entire suite down numerous times in 2022 and 2023. Individual modules down as well. Modules rated as operational but not functioning numerous times, most so with scheduling, online intake, and outcomes.
Pages often load slowly. Our iMacs are highly reliable and we are connected to the highest speed Comcast business internet. We also connected each iMac via Cat 9 cable during COVID-19 pandemic to speed telelhealth appointments. Zoom does integrate very well with WebPT for telehealth. Their own modules do not integrate well with each other. For example, patients receive separate emails for patient intake and clinical outcomes. If confuses and frustrates many patients. Similarly, EMR flow sheet does not integrate with HEP creating redundancy.
Support was pretty much always helpful. My only complaint was not being able to always get someone on the phone immediately during working hours and having to wait to hear back. But once we heard back, problems were solved quickly and sufficiently. Staff was always friendly and knowledgeable
WebPT has its entire separate platform for training, containing many different guides, tutorials, and video references to help you become familiar and competent with the software suites. This includes having various demonstrations that allow you to click and navigate pages in the ways you would actually do it in WebPT. WebPT also gives you a sandbox company in the actual website to tinker with and trial things out. This makes it easy to catch and avoid errors you would have otherwise made with active patient data/schedules.
I think it would help to have another education session maybe 6 months after the initial sessions. This would help the user come up with an enhanced experience after they have used the program for a period of time. It is hard to comprehend everything at first, especially for people that need hands on learning
Also, I have used PTWired and HEP2GO, but they were not in the database. WebPT automatically generates a patient profile, which is very helpful. WebPT also doesn't require the patient to download an app from the App Store, which is an added step for patients to perform, which will decrease compliance.
The current terms and pricing would be fair if they provided adequate performance, reliability, support, and customer service. As they have lapsed in these areas WebPT is overpriced. I would not recommend any PT practice of any size agree to a long term contract with WebPT until they prove they will deliver on their promises.
Tracking patient scheduling has improved our productivity imensely
Insurance rejections are practically zero as Fusion Web Clinic scrubs claims before you send them
Our denials are easy to turn around as Fusion Web Clinic has the notes right in the claim, it takes 2 minutes to correct the claim and send it right back out to insurance