Gainsight’s customer-centric technology aims to drive the future of customer success. The company’s Customer Cloud offers a set of solutions focused on customer success, product experience, revenue optimization, customer experience, and customer data, that together are designed to enable businesses to put the customer at the center of everything they do. The vendor states that companies that use Gainsight grow net retention by up to 33 percent. Learn how leading companies like Okta, SAP Concur,…
$2,500
Per Company Per Month
Salesforce Sales Cloud
Score 8.4 out of 10
N/A
Salesforce Sales Cloud is a platform for sales with a community of Sellers, Sales Leaders, and Sales Operations, who use the solution to grow sales and increase productivity. The AI CRM for Sales features data built right in, so that companies can sell faster, sell smarter and sell efficiently. Salesforce Sales Cloud is used for, and supports: Buyer Engagement Sales Engagement Enablement Sales AI Sales Analytics Team…
Gainsight not only has the superior technology, (by a lot) but they have the community, documentation, LMS to overcome the inevitable struggles of adopting a new tool for the first time. It scales with your business and is built for start ups, mid size and large enterprise …
I have not used or evaluated any other products like Gainsight. In the past, I was using Wrike to store my client notes and use keep tabs on their onboarding process. I also synced my email to Salesforce so that the account managers could see my activity with customers. I know …
We started with Totango as it was seemingly a much more simple implementation, and it was definitely user-friendly, however ultimately the lack of flexibility was not going to work for us. I also attended demos of the other major players such as Amity and generally found they …
Our Salesforce admin is constantly pushing us to adopt more of the features of Salesforce. However, we find that Gainsight is a stronger tool for customization and enhanced interdepartmental communications. Timeline makes it easy to understand where we stand in a customer …
Gainsight was much better than Salesforce Lightning due to the intuitive layout and user interface. Gainsight limits the number of clicks and is much more visually appealing and easy to use.
After reviewing manual processes and other industry solutions along with our needs for integration and a Salesforce friendly solution, Gainsight was selected based on the breadth of product capabilities and the team of resources we would be partnering with. While there are …
We have not tried any other product. We did an evaluation of Gainsight and Totango, however, the integration with Gainsight in our Salesforce instance was the overall decision.
We liked Gainsight's interface more, and the integration into salesforce was more user friendly for our teams. Ultimately this is why we selected Gainsight.
While features vary across the platform - Gainsight is the easier one to look at every day...appearance wise. It's very well laid out and easy to follow.
GS is still the best product I've seen for doing what we use it for. I can see how certain aspects of the Lightning system could accomplish certain things we use GS for, but not everything, and certainly not as fully fleshed out. For the time being, I can't see how anything …
Way better ease of use and automated. Other platforms wait for us to act and then provide data, Gainsight speaks to you and the experiece is way more enlightening
Verified User
Director
Chose Gainsight CS
Our alternative to Gainsight was to try to configure SFDC to do what we needed. Through our evaluation, we determined that leveraging Gainsight's expertise in Customer Success would be of tremendous value as we stood up a new Customer Success team.
The aforementioned tools are great but very segmented. Gainsight allows you to leverage info from Salesforce while creating account based tasks for yourself and keeping all of your information relevant to the account in one place.
We are currently evaluating Intercom in addition to Gainsight for customer marketing for non-managed accounts. Intercom provides much more robust customer communication tools (in-product messaging and chat, email branching logic and segmentation, app support), but we would …
Many within the business had looked at other tools, but other tools were not a part of the decision making process. Other applications in the space honestly aren't a comparison to Gainsight. For us, it was a matter or Gainsight or nothing. Now that we have it, we can't imagine …
Compared to GoldMine, the contrast is night and day. GoldMine is good and simple but extremely limiting in what it can do and doesn't work well across as many functions. Salesforce effortlessly provides strong tools for all roles within our organization allowing them a view and …