Genesys DX (discontinued) vs. Salesforce Einstein Bots
Genesys DX (discontinued) vs. Salesforce Einstein Bots
Product | Rating | Most Used By | Product Summary | Starting Price |
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Genesys DX (discontinued) | N/A | Genesys DX was a live chat engagement and chatbot AI solution based on Bold360, acquired by Genesys. It is no longer available. | N/A | |
Einstein Bots | N/A | Salesforce' Einstein Bots provide customers with intelligent, self-service bots. Requires Service UE or Digital Engagement. It is a self-service solution and add-on to the Salesforce Service Cloud, and is available with a Enterprise or Unlimited edition. | $50 per month per 100 conversations |
Genesys DX (discontinued) | Salesforce Einstein Bots | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Genesys DX (discontinued) | Salesforce Einstein Bots | |
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Top Pros |
| No answers on this topic |
Top Cons |
| No answers on this topic |
Genesys DX (discontinued) | Salesforce Einstein Bots | |
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Small Businesses | Gist Score 9.6 out of 10 | Smith.ai Live Website Chat Score 9.0 out of 10 |
Medium-sized Companies | Olark Score 9.6 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
Enterprises | LiveChat Score 8.0 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Genesys DX (discontinued) | Salesforce Einstein Bots | |
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Likelihood to Recommend | 8.3 (53 ratings) | 6.4 (1 ratings) |
Usability | 8.2 (20 ratings) | - (0 ratings) |
Support Rating | 8.3 (21 ratings) | - (0 ratings) |
Genesys DX (discontinued) | Salesforce Einstein Bots | |
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Likelihood to Recommend | Discontinued Products | Salesforce |
Pros | Discontinued Products | Salesforce |
Cons | Discontinued Products | Salesforce |
Usability | Discontinued Products | Salesforce No answers on this topic |
Support Rating | Discontinued Products | Salesforce No answers on this topic |
Alternatives Considered | Discontinued Products | Salesforce No answers on this topic |
Return on Investment | Discontinued Products | Salesforce |
ScreenShots |