Rescue is a remote
support solution for PCs, Macs, and mobile devices. Rescue is designed to help IT teams to
offer fast technical support and ensure a secure remote
support session for both the IT professional and the end user. From small
teams of IT helpdesk technicians to enterprise-level organizations, Rescue aims to offer the…
N/A
Microsoft Teams
Score 8.0 out of 10
N/A
Microsoft Teams combines video conferencing software with team collaboration tools. The communications platform allows MS Office users to conduct conference calls and share files via SharePoint, and join or initiate a group chat.
$5
per month
Pricing
LogMeIn Rescue by GoTo
Microsoft Teams
Editions & Modules
No answers on this topic
Free
$0.00
per user/per month
Microsoft 365 Business Basic
$5.00
per user/per month
Microsoft 365 Business Standard
$12.50
per user/per month
Office 365 E3
$20.00
per user/per month
Offerings
Pricing Offerings
LogMeIn Rescue by GoTo
Microsoft Teams
Free Trial
Yes
No
Free/Freemium Version
No
Yes
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
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Discounts are available for non profit organizations.
LogMeIn Rescue has more features for Remote Sharing, Remote Control as compared to Microsoft Teams. We use Microsoft Teams in our organization as a collaboration tool. However, for fulfilling service requests and issues, our support team uses LogMeIn Rescue. The Remote Sharing …
Skype has very poor connection quality and lags a lot. Zoom does not provides automatic reconnection after a reboot. Both the products do not allow to switch between monitors. TeamViewer can do everything LogMeIn can do and some more but it requires the licensed software to be …
Have used them because some people use them to connect to our equipment,but I don't feel confident about it. Specially because of vulnerabilities. We are inside an University campus and all other tools are forbidden.
UI (user interface) is pretty easy to use, you can use rescue from a desktop version or the web when others such as dameware you needed to have the software installed and the affected user needed to be on VPN, so you could take over their system. TeamViewer is good but with …
SolarWinds Dameware is the cheaper option by far and had the ability to be remotely deployed, but it was limited to PCs and users within our domain. Rescue allows us to connect to our systems that are in locations that are off our primary domain and gives us a secure …
Verified User
Vice-President
Chose LogMeIn Rescue by GoTo
Teams does not handle UAC prompts or reboots well. Rescue allows to get around this issue as well as being able to run reports, scripts, and automatically reconnect on reboot. Teams also has limited sharing capabilities and we needed a tool that also supported mobile phones …
for restarts Logmein is better for speed teams is better, so if you want to get a fast session teams scores higher for deep dive sessions Logmein is great also like the interface for seeing logs on Logmein and stopping processes from running easily and quick. File transfer is …
Teams works great for larger meetings but I find it more difficult to control the remote machine compared to LogMeIn Rescue. Teams does integrate with Office Outlook more effectively. GoToAssist works well but some users struggle to connect and the links are much longer, …
We find that LogMeIn Rescue is a much more stable platform with little or no UAC issues that may have caused problems with other similar products. When combined with the unattended installer, it provides a seamless support system, allowing us to work on systems remotely …
TeamViewer allows for connecting without customer interaction. This allows for seamless remote troubleshooting in a comparable fashion to LogMeIn Rescue. It is better in a way where I don't have to have the customer available to troubleshoot the issue.
LogMeIn works better than Teams I think it works the same as GoTo Meeting and TeamViewer. Connectwise and Dameware works the best for me even over LogMeIn Rescue but this company doesn't use these products. I still believe LogMeIn is a good product and tool to have to help …
Compared to competitors, Rescue excels in the speed of connection and file transfers it offers. However, it's management and organization leaves much to be desired.
This is similar to Skype, but much more robust. You can do everything you could with Skype on Teams, and more. We were already looking into Teams when Microsoft announced it but they made the decision to stop supporting Skype and switch over to Teams. We were going to make the …
Not all of our team members are as PC computer savvy as we would like, Rescue allows any issue that arises to be quickly and correctly solved the first time no matter the level of comfort with our systems. We have not come across any situations where it did not work for our set up.
Positive: The virtual workspace created for a work team within the same company, for the resemblance of information and communications in one place.Negative: The access for members of a non-profit organization who have external emails from the host but need the same access as an internal person since their volunteer work is part of the very core of the federation.
The rescue lens feature has come in handy to save us plenty of times. being able to have eyes on the end users' side to see how things are actually physically connected.
Having the ability to collaborate with other technicians is a feature that I have not seen in other applications. normally the other person has to connect as well which results in lowered connection speed on the end user's side since 2 connections are running.
The tools to be able to locate and audit sessions are also very valuable for measuring the performance of my technicians.
The feature of notifications in the mobile application could be improved. Sometimes notifications of different teams are not visible and are only visible when the application is opened.
It uses lots of computational resources while running and thus, slows down the system sometimes.
It allows a few channels per team. The number of channels could be increased for better productivity.
We may continue using Logmein as it is the best remote support application in terms of connection latency and control. However, since several of our client sites have stricter security policies they block this application and we have to switch to other ways which is inconvenient
Microsoft Teams is included with our Office 365 subscription and we have no intention of migrating off of Office 365 and Microsoft products. Since Microsoft Teams is included for free with our Office 365 subscription, and since we enjoy all the features, benefits, and functionality, there is no question that our team will continue to use the product
LogMeIn Rescue is easy to start and use and does not consume resources on your computer slowing it down. We are also often providing support for non-tech savvy end users who might have a hard time downloading and installing remote access software, especially when firewall warnings start to appear. LogMeIn Rescue's process is intuitive and easy to follow for our users.
User experience has been much better than the previous Skype for Business app. It has an easy-to-use interface with persistent chats. The search feature is very fast and useful. MS Teams has mostly focused on Collaboration and team building features which are very useful for organizational communications. Since Teams is accessible from multiple platforms like Laptop, Desktop, Mobile phones, etc it has been very convenient from a Mobility perspective.
I'd say support for LogMeIn is ideal because I haven't ever been in a situation where additional support was necessary. The program runs so efficiently and simply that nothing was needed beyond initial training that was provided by my company. I am saying this as a user that strictly uses the technician console
Using Microsoft Teams has resulted in much faster business communications with both co-workers and consultants. There has been little need for support with this software as the interface is very intuitive and the product is overall very well designed. We did encounter an issue with the built-in phone service, however, this was quickly resolved by the support team.
UI (user interface) is pretty easy to use, you can use rescue from a desktop version or the web when others such as dameware you needed to have the software installed and the affected user needed to be on VPN, so you could take over their system. TeamViewer is good but with Rescue you can link your chat support team members and rescue to work from the same system. Other benefits in rescue is that you can add Ticket to track your IT personnel usage for reporting purpose. For instance if you want to track-down how many sessions the agent A did on a day and link the Ticket from your ITSM system with the information in rescue. I didn't see this option in other tools
Our company and IT department previously used Skype for our communication needs. Skype was not dependable in my opinion, because it seems each time I used it during a call and/or a meeting, I and several other team members would get disconnected more than once. This caused a great interruption of our meeting, caused team members to have to ask others to repeat themselves and caused a general lack of interest in employee attendance during meetings.
Honestly, this tool is worth every penny. Yes, it's not free and you pay for the quality of services and the license. But the ROI and the benefits are all there. Also, the renewal, negotiation, and contract terms are all very well explained by our Microsoft account manager, and she's a charm.
I used Skype for Business to take calls, hold conferences, and provide remote assistance to users. Microsoft Teams, on the other hand, is superior to Skype for Business in my opinion. My job entails a lot of screen sharing.