Greenhouse delivers a solution to help companies hire for what's next. Their hiring platform has users at companies like DoorDash, Dropbox and Wayfair, who use Greenhouse's intelligent guidance to design and automate all aspects of hiring.
N/A
iCIMS
Score 6.6 out of 10
N/A
iCIMS is a web-based applicant tracking system (ATS). The tool's talent recruiting and management functions include features like social recruiting, talent sourcing, offer management, and onboarding. The programs are centralized on iCIMS’s UNIFi platform and are scaled for mid-sized to enterprise businesses.
Greenhouse is far better than the alternatives I have used in the past. It is sleeker, quicker, and has better functionality. With ADP it was very old and boring, but functional. iCIMS was good but lacked a lot of features and you had to pay for each of them. Taleo was older as …
iCIMS is VERY clunky compared to Greenhouse. I have heard good things about Lever. We demo'd with Lever and Jazz when we were selecting a new ATS and went with Greenhouse. I have heard Greenhouse is more expensive than others and some companies get priced out. When I recommend …
Greenhouse and JobDiva are similar - they're both easy to use and don't require a huge time commitment for the applicant. iCIMS is also easy for the candidate to apply. ADP requires a significant time commitment from the applicant, but, it has integration features that the …
Greenhouse is less matrixed than iCIMS but way more user-friendly and easier to track where a candidate is in the process. Greenhouse is more advanced and has a lot more capability than Workable. Workable is also user-friendly but does not have the same reporting capability or …
Verified User
Executive
Chose Greenhouse
Greenhouse has mastered the ATS tool and continuously improves features based on soliciting feedback from their customers. They do a great job at listening and adjusting based on the growing needs of their customers in the talent management space.
Greenhouse was slightly more expensive, but the recruiting team really liked the ability to capture a resume via phone/tablet while at recruiting events, integration into LinkedIn and other job boards (Glassdoor, Indeed, etc), ability to add notes and set reminders for …
I've used iCims and Salesforce Job Science and Greenhouse is better. Lowest barrier to entry. Better pricing.
iCIMS
Verified User
Manager
Chose iCIMS Talent Cloud
iCIMs is better in terms of reporting and tracking data. They also have great built-in reports that you can use to track progress. However, Greenhouse excels in every other way: better user experience, integrates with calendar invites for interviews, tracks feedback for every …
iCIMS proved to be a more robust/mature tool that increased recruiter efficiency. Reporting was a big winner, the speed of pulling data and sharing it with peers, scheduling exports, etc.
Better technology. Reasonably priced. Great customer service. Continually updates to keep current. Strong partnerships with other vendors. Great add-on services.
We recently went through an RFP process and iCIMS was a finalist with Avature and Jobvite. iCIMS finished third in that RFP because of their high cost, challenging customer service, difficult reporting and their ability to work with us on customization of our site.
The iCIMS software is comparable to other larger ATS's out there today. We felt that iCIMS was there to meet the needs of our business. The price point was appropriate for us and the level of customer service support was enticing for us.
Well suited for Big organizations where recruitment is a daily task. Understanding of Greenhouse workings is simple and it is not difficult to train people who use it for first time. Greenhouse is less appropriate if you are looking for sharing offer letters or doing employee onboarding. Did not had a great experience in doing that
iCIMS Talent Cloud is a great applicant tracking system that allows users to easily identify qualified candidates with built in AI platforms. iCIMS's text recruit is a very helpful tool that allows easy communication from recruiter/admin to candidate, without using personal cell phones on the admin side. This is the day and age that we live in so this is a very appropriate add on.
The opt-out message after the 1st text helps weed out the people who are not interested.
Having the ability to have templates/answers to frequent questions saved and ready to use makes it easier/faster to talk to multiple people.
Being able to schedule text campaigns is amazing. Every Saturday I set up my campaigns for the next week. This gives me more time to focus on other things.
Greenhouse Security is simple, but not that granular. For example, everytime new recruiter joins, we have to give them access manually one by one. There is no one click or an easy way to auto assign security unlike other systems that we use such as Workday.
Greenhouse reporting is very lacking. Even though we are on the highest tier, we cannot extract data through this delivered feature. For example, scorecard custom questions. We have to do this through SQL.
Greenhouse Audit Log is also lacking. It is not useful at all. We cannot even see what job info changed and who changed it even though we are on the highest tier now.
I would say that we are very likely to renew with iCIMS. They seem to continuously be improving their product based on the feedback from their clients. In addition, the thought have having to go through another implementation of this level is daunting and as long as the software continues to meet the business needs of the company and provides the appropriate level of support we will most likely stay. Costs regarding future renewals will also impact this decision and if necessary we will go to market to evaluate other options.
Greenhouse's user-friendly interface, efficient workflows, and integration capabilities with other HR tools make it a powerful tool for our company, helping us streamline our hiring and onboarding processes. With its customizable workflow and intuitive design, Greenhouse allows us to create a hiring process that suits their specific needs and requirements, without the need for extensive coding or technical expertise. Moreover, Greenhouse's integration capabilities with other HR tools enable us to centralise our hiring and onboarding data, making it easier to access and analyse applicant information, and reducing the risk of data loss or errors.
We just love iCIMS. Our hiring managers love iCIMS. I give it a 9 because some hiring managers do not have to use it as regularly and need reminders on what to do. It really improved our experience with our ATS overall and I wouldn't want to work in any other system in my job.
There is always ample advance notice before the software goes down for maintenance and this is usually done at off-peak hours. As for system failures - I can't think of any that have effected us in over two years od use.
We can think of no dissatisfaction with our daily use of iCims, involving its response time to commands or incompatibility with any other software we presently use.
I have never needed to call Greenhouse for support. I am not the primary account holder, nor do I use Greenhouse enough to merit calling support. I delegate that responsibility to the Recruiting team. They have never mentioned any experience with Greenhouse technical support, either bad or good. I would assume that they would tell me if the support was poor.
Let me begin by saying the implementation phase was PHENOMENAL! Katie was our support manager and she was outstanding. The process was cumbersome and time-consuming, but she was outstanding and knowledgeable. That process gets a 9/10 for sure. However, between multiple account manager changes (and no notification) and being promised functionality that doesn't exist, and not hearing back when we reach out to support or open a ticket, the process has been really disappointing since implementation. We do have a new rep who has reached out to introduce himself, and we are optimistic that our experience will improve considerably after that meeting.
I would say I believe iCims online training is very good. It's informative, visually appealing, and simple in explaining all the different aspects of iCims. I also really like the new candidate onboarding, and all the other training curricula you have up to be able to inform or send out to the candidate. I like you can attach a URL link for videos as well so you can really customize the training. I feel that overall, I would like to see more. Perhaps, more robust options with the training, if that's something iCims is expanding on in the future.
Tools appears very light to use. It does not take forever to load. the interface is very simple but capable, unlike many ATS's. The tools is Simple yet loaded with very useful functionalities that save a lot of time and expedites the processes. For different stakeholders, the tools works accordingly.
Fully available automation, lesser bad data quality, more information is gathered at the time of applicant profile creation without having the need to ask for any follow ups or additional notifications. Integrates better with Oracle, Workday and SAP than other similar systems. Service tickets are resolved faster than other vendors we worked with.
iCims is currently pretty good and the best TAS for us at our stage of growth - but further improvement and enhancements will only help make it even better.
We implemented iCIMS Talent Cloud right before the pandemic. The pandemic created the most difficult recruitment environment ever. I cannot say that iCIMS Talent Cloud has helped us realize any advantageous success in this battle we are fighting. It gets the job done, but we have realized anything like filling jobs faster or having resources within iCIMS Talent Cloud to allow us to attract candidates differently. Status quo, I guess.