Guru vs. Tettra

Guru is incredibly valuable as a knowledge base for fast-growing businesses that value information in an instant. The Slack integration Guru has truly separated it from other tools on the market. The ability to easily query Guru from Slack is an incredible game changer for our business and is loved by all employees. I would say if you are a small organization without the resources to build and maintain Guru, this probably isn't necessary. Start with a knowledge base like ClickUp or Notion, then build towards a tool like Guru.

Incentivized

Tettra is excellent for a small team wiki. It is easy to set-up and use, and for many teams the free version is enough. New features are added regularly. One of the features I would like to see is 2FA for email accounts or even SAML integration.

Incentivized

• I use it to help me remember what I did and to provide tutorials that frequently need to be repeated in order to assist other employees of the organization.
• Configuring an FTP program is a method that is consistent with just minimal modifications each time.
• the feature to pass verification to other team members and even have Guru flag articles for re-verification on a schedule is amazing.

Incentivized

• Easily access revision history
• Suggest pages to create
• Find information

Incentivized

• I think the tab that suggests other cards would helpful.
• My search for specific words opens too many cards, and it is very difficult to pinpoint exactly what I am looking for.
• I would recommend a feature of recently viewed or most popular tabs. I am sure those logging on are all looking for most of the same information.

Incentivized

• More integrations
• More options for presentation
• More customization options

Incentivized

With Guru, information flows seamlessly through your organization, cutting through meeting and chat fatigue and giving your team time back to stop looking for information and do what you hired them to do. Guru does the heavy lifting to get you set up quickly, ensuring information is readily accessible when and where it’s needed, all while improving in quality over time

Incentivized

It's user-friendly and easy to understand. you don't have to be worries about doing something wrong as there is not space for it but to learn and have easy access. I love how it makes my job easy when looking for a solution to complicated topics

Incentivized

It syncs up to my email making it easy

Incentivized

Guru works fine for me, I have not encountered any issues

Incentivized

The only reason I do not give it a a ten is because I think there is still some room for improvement in meeting the different time zone needs of their customers, but overall their support is top notch. Friendly, capable, and quick.

Incentivized

I base the rating on the online availability of the help system. The product is quite intuitive but the questions I did have were answered on the online help. That is always better than having to contact support as then you have to wait longer than just a search on the website.

Incentivized

It help us to more familiarize via navigation

Incentivized

It was done promptly with right depth of training.

Incentivized

It was a longer process to get it activated with all our cards and information. Once it was uploaded, it worked great for our team.

Incentivized

Guru prioritizes the domain I work in, and their algorithm gives me results focused on my domain first. Depending on the search terms being used, then they provide what is most relevant to the term searched. Very often, this is a time-saving exercise. We also have access to how many people are reading each card, and we can offer feedback to the owner/deviser of a card if the knowledge there is outdated or if a few lines of information would add to the overall context. The data we can extract helps us understand potential gaps and where we could do better.

Incentivized

Tettra provides an easy interface, but feels limited in its feauture set. When I need to incorporate more granular permissions or live collaboration I use Google Drive.

Incentivized

Right now, only customer support using Guru

Incentivized

• Streamlined Knowledge Sharing: Guru has significantly improved Tripleseat's internal knowledge sharing. With its user-friendly platform, our team can easily create and access critical information, ensuring everyone stays on the same page. This has boosted collaboration and efficiency across different departments.
• Enhanced Sales Enablement: Guru's role in building battle cards for our Sales team has been a game-changer. The platform provides quick and easy access to up-to-date, relevant content, helping our sales representatives stay well-informed and confident during customer interactions. This has positively impacted our sales process and customer engagement.
• Responsive Support and Guidance: The Guru support team's responsiveness and willingness to assist have been invaluable. Whenever we've had questions or needed guidance, they've promptly scheduled meetings, offering insights and suggestions that have proven instrumental in optimizing our use of the platform. This proactive support has contributed to a positive overall experience with Guru at Tripleseat.

Incentivized

• Easier to find information
• Meets you on the platforms you already use - ie Slack and Google.

Incentivized