TrustRadius

HGS PULSE vs. OpenText Core Experience Insights

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
HGS PULSE
Score 0.0 out of 10
N/A
HGS Pulse is a contact center analytics software solution designed to reduce costs, improve the CX, and increase the operational efficiency of call centers, from HGS Digital of Hinduja Global Solutions Ltd.N/A
OpenText Core Experience Insights
Score 6.8 out of 10
N/A
OpenText Core Experience Insights orchestrates customer communication events across all touchpoints to establish great marketing moments across the entire customer lifecycle. Aggregating multiple data sources, Core Experience Insights captures event data for analysis and reporting, tracks customer events and adds analytics and visualization for better customer experiences. The vendor states that with Core Experience Insights, marketers can better manage the customer journey from engagement…N/A
Pricing
HGS PULSEOpenText Core Experience Insights
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
HGS PULSEOpenText Core Experience Insights
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
HGS PULSEOpenText Core Experience Insights
Top Pros

No answers on this topic

Top Cons

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Best Alternatives
HGS PULSEOpenText Core Experience Insights
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Medium-sized Companies
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Enterprises
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User Ratings
HGS PULSEOpenText Core Experience Insights
Likelihood to Recommend
-
(0 ratings)
6.6
(5 ratings)
User Testimonials
HGS PULSEOpenText Core Experience Insights
Likelihood to Recommend
Hinduja Global Solutions
No answers on this topic
OpenText
OpenText Core Experience Insights is one of the best products to visualize data coming across your application landscape. The visualization tool is very powerful and well designed. Delivering an email campaign is also very easy as well as monitoring it.
Verified User
Anonymous
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Pros
Hinduja Global Solutions
No answers on this topic
OpenText
  • Helps to determine our lead scoring
  • Captures analytics accurately from multiple channels
  • Helps us to visualize at what point leads will turn into sales
Verified User
Anonymous
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Cons
Hinduja Global Solutions
No answers on this topic
OpenText
  • While doing a custom drilldown to show data by regions, results are displayed in clunky graphs with no good appeal.
Russell Pabon | TrustRadius Reviewer
Russell Pabon
Digital Marketing Manager
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Alternatives Considered
Hinduja Global Solutions
No answers on this topic
OpenText
OpenText Core Experience Insights stacks up against other vendors by providing Enhanced opportunities and Policy compliance reports Skills feedback Defect reporting and TNI Agent performance reporting Overall compliance and governance Continuous improvement End-to-end account study Customer complaint analysis Upstream process feedback Business non-value add analysis Vital business insights Transformation opportunities
Verified User
Anonymous
Read full review
Return on Investment
Hinduja Global Solutions
No answers on this topic
OpenText
  • No changes till now, as we do not have used it long enough
Verified User
Anonymous
Read full review
ScreenShots