Likelihood to Recommend ID.me is well suited for our business to verify customers to provide a discount due to their top-notch software which is easy for our customers to use and is quick. Beyond customer experience, it has massive business benefits as it saves us a lot of time and money to use their white-glove software vs doing it ourselves as we did in the past using paper documents and our own people.
Read full review It is well suited for creating and updating and deleting employee attributes through Azure AD provisioning. But there can be some scenarios such as installation of provisioning agent documentation can be improved with proper screenshots. This will help consultants better in further implementations in future. The integration perspective is good but still the documentation available has scope of improvement.
Read full review Pros Scalable audience size Easy integration with Shopify Secure customer verification Read full review Microsoft Entra ID's biometric authentication improves security and streamlines user access through facial recognition and fingerprint scanning, which are reliable and practical. Users can easily confirm their identities using biometrics, smart cards, or PINs, increasing security without disrupting business operations. Microsoft Entra ID provides us with a thorough security comprehension by allowing us to effectively manage user identities, regulate access entitlements, and track authentication events. Read full review Cons Be able to verify people without them providing any documentation by getting access to needed databases where that information is stored. Be conscious that people do not like to provide their SS#. Read full review Support has been less responsive than we'd like. Sometimes, responses/callbacks can take days. There seem to be some credential conflicts with users who had "personal" accounts in the past using the same email address. Would like more options for chat-based troubleshooting, rather than phone or email. Read full review Likelihood to Renew In an Office 365 environment Entra ID is part of the package, it makes life easier compared to a traditional active directory. It’s feature rich, packed with analytics and security features to protect users from being compromised, it can be costly to equip all users with the extra features but is well worth the time saved and the extra features to avoid potential security breaches that can be costly for companies. The SSO features and integration into 3rd party applications is something that interests us, but a lot of our specialist software doesn’t support it, but it’s currently being developed so that will be another feature we will be using in the future.
Read full review Usability I think it can be hard to manage, but only because it is so big. Any time you have a lot you can do the management of it gets harder. They do a good job making it good to use and document the product very well.
Read full review Support Rating I have not needed to engage support for anything at this time. I have been able to find the answers either online or in a knowledgebase. I tried to skip the question but it would not let me, so I rated a 9 based on other interactions with Microsoft support I have had
Read full review Implementation Rating Make sure you use a good partner. Our implementation was a bit longer and more problematic than we expected. Our partner got it done, but, in my opinion, some of their inexperience and staffing issues were evident.
Read full review Alternatives Considered We didn't evaluate any others. At the time ID.me had the largest customer base and I believe that still holds true.
Read full review Microsoft seems to be the better service for cloud identity syncing and is still a leader in this realm. Their service is reliable, and we use it with all of our clients. Compared to Okta, the cost is more affordable and they include a lot of services in the Microsoft licensing plans. This makes it the better option for most cases.
Read full review Contract Terms and Pricing Model The features are getting addresses per requirements and their value for Money. The proposed ROI and actual ROI build confidence.
Read full review Professional Services Microsoft Professional Services' technical knowledge is appreciable as consultants design the solution as per customer requirements. Mapping of features per user specifications and assisting Customer IT engineers to implement so they can manage and administer the services.
Read full review Return on Investment Raises AOV for select segments Brings new customers to our store Read full review I believe that the reduction in requests for lost access passwords has been considerably reduced by 20%. There has been an increase in the productivity of each user who has used Entra ID; what these types of programs do is act as a motivator for users so that they can work more comfortably and avoid procrastinating. Read full review ScreenShots