Likelihood to Recommend Imagicle is a powerful communications tool that guarantees the same user experience on all devices, the office and remotely, working perfectly from any place and device so that we all feel comfortable with the best customer service integrated with solutions that we already use. providing great benefits and development to advance.
Read full review Variphy is well suited for customers that do not have an in-house reporting tool and needs to start collecting trunk usage data; it is suitable for customers planning a system clean up to manage unused DIDs, trunk lines...etc
Read full review Pros Imagicle is a platform that has made it easy for me to start and organize communication through calls with my work team, a perfect online collaboration tool that increases productivity and saves time with wonderful features and functions that fit what we always need. I really like that it allows companies and teams to manage accessibility and call flow in a simple and intuitive way, with 100% call recording and voice analysis. It is a tool that works perfectly adjusting to all kinds of needs. Read full review Our most used function is the Cradle to Grave function in Reporting. We get the full and exact path that any call takes. Monthly scheduled reporting is automatically sent to the correct Directors and Managers. Dashboards give a quick look at the status of your calls. The ability to use "Friendly Names" for fields for ease of user use. Read full review Cons Imagicle is a call platform that guarantees transparent and immediate processes when receiving calls, offering immediacy to our clients without wasting their time, it is an excellent tool with features that fit all kinds of needs because Imagicle is for everyone who most What I like is that it is compatible with assistance tools for users with visual disabilities, a fast, simple and safe tool that guarantees great results. Read full review The ability to connect to systems that have a hybrid cloud solution so receive statistics from both sides Read full review Support Rating Because we did experience some non-vendor-related issues during and after implementation, Dre and the team were terrific at working with us to solve the problems and get us up and running.
Read full review Alternatives Considered Imagicle is wonderful because it allows me to work in a much more productive and collaborative way as well as offer a unique and intelligent service to my clients. I can manage calls online which saves time on travel expenses and money, storage, and recording. It provides excellent functions that help increase productivity and ah great results in unified communications, delivers quality with secure calls is perfect for collaborating online and exceeding customer expectations. In addition to being easy to use, it offers a free trial.
Read full review Service and value (price) is the reason we selected Variphy. The price is really workable for all the capabilities the product has. But no one can match Variphy's service. Some of the people that help me have been there from the company's start. They have a quick response and have solved every problem I have had. Their sales are always there to help when needed.
Read full review Return on Investment At the time of calls, it shows the name, number and photo of the contact, which makes it much easier to identify clients, it is a platform that works visually, safely and quickly, allowing calls to be answered with just one click, controlling each status of colleagues with the opportunity also to place the calls in queue. Read full review I am not an accountant, but I know that Variphy has paid for itself in customer satisfaction. We have far fewer patient complaints than we did 6 years ago. Read full review ScreenShots