Inbenta Chatbots vs. InMoment XI Platform

InMoment XI Platform

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Inbenta Chatbots	Score 9.5 out of 10	Enterprise companies (1,001+ employees)	According to the vendor, businesses already spend a lot of time and resources creating a strong knowledge base and FAQ section in their database. Inbenta incorporates that information into a chatbot so the user's customers can ask a question and receive the information they need immediately. Companies can now provide their customers with a real-time, 24/7 chat experience directly through their branded web page or social media. With Inbenta's chatbot technology, there's no need for developers…	N/A
InMoment XI Platform	Score 8.4 out of 10	N/A	InMoment's Voice of the Customer product helps companies gather customer feedback and channel it to the right individuals in the organization. InMoment was created when Empathica and Mindshare combined into one company. Their CX platform also includes functionality from Wootric, acquired by InMoment in 2021.	N/A

Pricing

Inbenta Chatbots

InMoment XI Platform

Editions & Modules

No answers on this topic

Offerings

Pricing Offerings
Inbenta Chatbots	InMoment XI Platform
Free Trial
No	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

Required

No setup fee

Additional Details

Inbenta is a scalable solution. The vendor charges based on the number of sessions or searches that occur on the user's support site. The vendor also offers free trials with certain partner integrations including Zendesk and Salesforce Desk.com.

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More Pricing Information

Community Pulse
	Inbenta Chatbots	InMoment XI Platform
Top Pros	Pro Support tickets Pro Allows integration Pro Customer experience	Pro Guess work Pro Problem solving Pro Customer service
Top Cons	Minus Becomes easier Minus Needs to work Minus Tech support	Minus Get access Minus Issues resolved Minus Support team

Best Alternatives
	Inbenta Chatbots	InMoment XI Platform
Small Businesses	Smith.ai Live Website Chat Score 9.0 out of 10	Sogolytics Score 8.9 out of 10
Medium-sized Companies	Genesys DX (discontinued) Score 10.0 out of 10	CustomerSuccessBox Score 9.5 out of 10
Enterprises	Genesys DX (discontinued) Score 10.0 out of 10	Quadient Inspire Score 9.3 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Inbenta Chatbots	InMoment XI Platform
Likelihood to Recommend	9.5 (2 ratings)	8.0 (2 ratings)

User Testimonials
	Inbenta Chatbots	InMoment XI Platform
Likelihood to Recommend	Inbenta Technologies Inc. In my case, being that I serve a very niche customer base and have had an excellent result with this tool, I would widely tell anyone within my industry and niche to go for it! I can't speak for larger applications but based on my experience with them; I would be confident to recommend it. David Duque Seiler Owner Read full review	InMoment InMoment VOC is well suited for any hospitality-based company that is guest-centric. It's like receiving a report card every day with info about what we are doing well and where we need to improve. I like how we were able to customize so many things like how often our managers receive emails and how organized guest recovery is now. I don't care for the reply templates. I don't like the idea of a guest feeling the reply is robotic in any way. Especially, if the guest reaches out more than once and the team uses the template provided in the system again. I think it takes away from the sincerity of the managers' response. Incentivized Verified User Anonymous Read full review
Pros	Inbenta Technologies Inc. Integrate the voice into the customer experience. A real, relatable and up to par spanish translation. An amazing customer service structure. David Duque Seiler Owner Read full review	InMoment Data Concilations Tracking realtime surveys Gain consumer insights Incentivized Verified User Anonymous Read full review
Cons	Inbenta Technologies Inc. I have not come across an issue that tech support is not willing/able to fix or teach a way around it. David Duque Seiler Owner Read full review	InMoment I wish we could edit some of the information on our end. Sometimes it takes a little while to get access issues resolved from the support team going back and forth in emails. Incentivized Verified User Anonymous Read full review
Alternatives Considered	Inbenta Technologies Inc. The program I have been using so far is not actually listed on this platform, it is called Marketing Master IO; while AMAZING, I have found that while in the early stages of development, there is a lack of some features and the Alexa advantage has taken all-important at this point, we have that more and more of our target clientele use Alexa and this gives us an edge. David Duque Seiler Owner Read full review	InMoment No answers on this topic
Return on Investment	Inbenta Technologies Inc. We have been able to expedite the process of interaction and capturing details for orders using the chatbots. David Duque Seiler Owner Read full review	InMoment Helped us improve product quality by 3% Improve speed of service by 13% Gain more customer insights with less manpower. Incentivized Verified User Anonymous Read full review
ScreenShots	Inbenta Chatbots Screenshots