Inbenta Chatbots vs. Khoros Service
Inbenta Chatbots vs. Khoros Service
Product | Rating | Most Used By | Product Summary | Starting Price |
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Inbenta Chatbots | Enterprise companies (1,001+ employees) | According to the vendor, businesses already spend a lot of time and resources creating a strong knowledge base and FAQ section in their database. Inbenta incorporates that information into a chatbot so the user's customers can ask a question and receive the information they need immediately. Companies can now provide their customers with a real-time, 24/7 chat experience directly through their branded web page or social media. With Inbenta's chatbot technology, there's no need for developers… | N/A | |
Khoros Service | Enterprise companies (1,001+ employees) | Khoros Service offers omnichannel engagement on publicly available channels like social, digital, chat, and voice, as well as owned online communities like Khoros Communities. The solution offers 1-to-1 and 1-to-many engagement with customers and consumers, bringing together automation through bots and human agents. Customer inquiries and support-related conversations can be routed and prioritized based on a variety of parameters, and the robust agent desktop solution… | N/A |
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
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Entry-level Setup Fee | Required | Optional | ||||||||||||||
Additional Details | Inbenta is a scalable solution. The vendor charges based on the number of sessions or searches that occur on the user's support site. The vendor also offers free trials with certain partner integrations including Zendesk and Salesforce Desk.com. | Pricing is variable based on the needs of the customer. | ||||||||||||||
More Pricing Information |
Inbenta Chatbots | Khoros Service | |
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Top Pros |
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Top Cons |
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Inbenta Chatbots | Khoros Service | |
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Small Businesses | Smith.ai Live Website Chat Score 9.0 out of 10 | Simplify360 Score 7.8 out of 10 |
Medium-sized Companies | Genesys DX (discontinued) Score 10.0 out of 10 | Emplifi Social Marketing Cloud Score 8.9 out of 10 |
Enterprises | Genesys DX (discontinued) Score 10.0 out of 10 | Emplifi Social Marketing Cloud Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Inbenta Chatbots | Khoros Service | |
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Likelihood to Recommend | 9.5 (2 ratings) | 7.8 (110 ratings) |
Likelihood to Renew | - (0 ratings) | 7.6 (77 ratings) |
Usability | - (0 ratings) | 6.4 (8 ratings) |
Availability | - (0 ratings) | 9.0 (2 ratings) |
Performance | - (0 ratings) | 9.0 (2 ratings) |
Support Rating | - (0 ratings) | 8.2 (10 ratings) |
In-Person Training | - (0 ratings) | 9.0 (2 ratings) |
Online Training | - (0 ratings) | 7.3 (1 ratings) |
Implementation Rating | - (0 ratings) | 7.3 (69 ratings) |
Ease of integration | - (0 ratings) | 6.4 (1 ratings) |
Product Scalability | - (0 ratings) | 8.0 (75 ratings) |
Inbenta Chatbots | Khoros Service | |
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Likelihood to Recommend | Inbenta Technologies Inc. | Khoros (Formerly Spredfast + Lithium) |
Pros | Inbenta Technologies Inc. | Khoros (Formerly Spredfast + Lithium) |
Cons | Inbenta Technologies Inc. | Khoros (Formerly Spredfast + Lithium) |
Likelihood to Renew | Inbenta Technologies Inc. No answers on this topic | Khoros (Formerly Spredfast + Lithium) |
Usability | Inbenta Technologies Inc. No answers on this topic | Khoros (Formerly Spredfast + Lithium) |
Reliability and Availability | Inbenta Technologies Inc. No answers on this topic | Khoros (Formerly Spredfast + Lithium) |
Performance | Inbenta Technologies Inc. No answers on this topic | Khoros (Formerly Spredfast + Lithium) |
Support Rating | Inbenta Technologies Inc. No answers on this topic | Khoros (Formerly Spredfast + Lithium) |
In-Person Training | Inbenta Technologies Inc. No answers on this topic | Khoros (Formerly Spredfast + Lithium) |
Implementation Rating | Inbenta Technologies Inc. No answers on this topic | Khoros (Formerly Spredfast + Lithium) |
Alternatives Considered | Inbenta Technologies Inc. | Khoros (Formerly Spredfast + Lithium) |
Scalability | Inbenta Technologies Inc. No answers on this topic | Khoros (Formerly Spredfast + Lithium) |
Return on Investment | Inbenta Technologies Inc. | Khoros (Formerly Spredfast + Lithium) |
ScreenShots | Inbenta Chatbots Screenshots | Khoros Service Screenshots |