IncidentIQ vs. SysAid
IncidentIQ vs. SysAid
Product | Rating | Most Used By | Product Summary | Starting Price |
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IncidentIQ | N/A | From help ticketing to IT asset management and beyond, the IncidentIQ platform aims to transform the way school districts provide and manage services. The suite includes iiQ Assets, iiQ Ticketing, and (for iiQ Ticketing) the Facilities add-on, designed to make submitting maintenance requests simple and efficient. | N/A | |
SysAid | Mid-Size Companies (51-1,000 employees) | SysAid is presented as comprehensive ITSM platform with generative AI baked into every element of service management. With a fully conversational experience wrapped into the UI, SysAid aims to empower organizations to unleash their full potential for productivity. | N/A |
IncidentIQ | SysAid | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | Required | ||||||||||||||
Additional Details | — | SysAid Copilot is available as an add-on for any plan. It bakes generative AI into every aspect of service management. | ||||||||||||||
More Pricing Information |
IncidentIQ | SysAid | |
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Top Pros | No answers on this topic |
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Top Cons | No answers on this topic |
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Incident and problem management |
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ITSM asset management |
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Change management |
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IncidentIQ | SysAid | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Ivanti Neurons for ITSM Score 9.4 out of 10 | Ivanti Neurons for ITSM Score 9.4 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
IncidentIQ | SysAid | |
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Likelihood to Recommend | - (0 ratings) | 8.7 (156 ratings) |
Likelihood to Renew | - (0 ratings) | 9.1 (15 ratings) |
Usability | - (0 ratings) | 8.8 (41 ratings) |
Availability | - (0 ratings) | 9.1 (4 ratings) |
Performance | - (0 ratings) | 9.1 (4 ratings) |
Support Rating | - (0 ratings) | 9.0 (51 ratings) |
In-Person Training | - (0 ratings) | 9.1 (2 ratings) |
Online Training | - (0 ratings) | 9.1 (2 ratings) |
Implementation Rating | - (0 ratings) | 8.2 (8 ratings) |
Configurability | - (0 ratings) | 9.1 (2 ratings) |
Contract Terms and Pricing Model | - (0 ratings) | 8.5 (13 ratings) |
Ease of integration | - (0 ratings) | 5.2 (2 ratings) |
Product Scalability | - (0 ratings) | 8.9 (4 ratings) |
Professional Services | - (0 ratings) | 8.8 (8 ratings) |
Vendor post-sale | - (0 ratings) | 9.1 (3 ratings) |
Vendor pre-sale | - (0 ratings) | 9.1 (3 ratings) |
IncidentIQ | SysAid | |
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Likelihood to Recommend | IncidentIQ No answers on this topic | SysAid Technologies |
Pros | IncidentIQ No answers on this topic | SysAid Technologies |
Cons | IncidentIQ No answers on this topic | SysAid Technologies |
Likelihood to Renew | IncidentIQ No answers on this topic | SysAid Technologies |
Usability | IncidentIQ No answers on this topic | SysAid Technologies |
Reliability and Availability | IncidentIQ No answers on this topic | SysAid Technologies |
Performance | IncidentIQ No answers on this topic | SysAid Technologies |
Support Rating | IncidentIQ No answers on this topic | SysAid Technologies |
In-Person Training | IncidentIQ No answers on this topic | SysAid Technologies |
Online Training | IncidentIQ No answers on this topic | SysAid Technologies |
Implementation Rating | IncidentIQ No answers on this topic | SysAid Technologies |
Alternatives Considered | IncidentIQ No answers on this topic | SysAid Technologies |
Contract Terms and Pricing Model | IncidentIQ No answers on this topic | SysAid Technologies |
Scalability | IncidentIQ No answers on this topic | SysAid Technologies |
Professional Services | IncidentIQ No answers on this topic | SysAid Technologies |
Return on Investment | IncidentIQ No answers on this topic | SysAid Technologies |
ScreenShots | SysAid Screenshots |