Infor Customer Experience Suite vs. Zendesk Suite
Infor Customer Experience Suite vs. Zendesk Suite
Product | Rating | Most Used By | Product Summary | Starting Price |
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Infor Customer Experience Suite | N/A | The Infor Customer Experience Suite (CX Suite) bundles Infor CRM and CPQ, as well as the Infor MRM, Omni-Channel Campaign Management, and the Infor Interaction Advisor, with other capabilities such as contract management, sales intelligence, and Infor Rhythm BtoB. | N/A | |
Zendesk Suite | N/A | The Zendesk Support suite is a cloud-based customer support software built for better customer relationships. Designed to improve customer satisfaction and to support customers on any channel: text SMS, web, mobile app, phone, email, social media. The vendor states more than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Slack are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk offers a full suite of products to meet customer… | $55 per month agent |
Infor Customer Experience Suite | Zendesk Suite | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Infor Customer Experience Suite | Zendesk Suite | |
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Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Infor Customer Experience Suite | Zendesk Suite | |
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Small Businesses | Sogolytics Score 8.9 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | CustomerSuccessBox Score 9.5 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Quadient Inspire Score 9.3 out of 10 | Salesforce Service Cloud Score 8.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Infor Customer Experience Suite | Zendesk Suite | |
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Likelihood to Recommend | 9.0 (2 ratings) | 8.3 (152 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (40 ratings) |
Usability | - (0 ratings) | 7.7 (25 ratings) |
Availability | - (0 ratings) | 8.6 (13 ratings) |
Performance | - (0 ratings) | 8.0 (10 ratings) |
Support Rating | - (0 ratings) | 9.0 (29 ratings) |
In-Person Training | - (0 ratings) | 10.0 (1 ratings) |
Online Training | - (0 ratings) | 7.9 (9 ratings) |
Implementation Rating | - (0 ratings) | 9.0 (18 ratings) |
Configurability | - (0 ratings) | 9.3 (3 ratings) |
Infor Customer Experience Suite | Zendesk Suite | |
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Likelihood to Recommend | Infor | Zendesk |
Pros | Infor | Zendesk |
Cons | Infor | Zendesk |
Likelihood to Renew | Infor No answers on this topic | Zendesk |
Usability | Infor No answers on this topic | Zendesk |
Reliability and Availability | Infor No answers on this topic | Zendesk |
Performance | Infor No answers on this topic | Zendesk |
Support Rating | Infor No answers on this topic | Zendesk |
Online Training | Infor No answers on this topic | Zendesk |
Implementation Rating | Infor No answers on this topic | Zendesk |
Alternatives Considered | Infor No answers on this topic | Zendesk |
Return on Investment | Infor | Zendesk |
ScreenShots | Zendesk Suite Screenshots |