InMoment XI Platform vs. Zendesk Suite
InMoment XI Platform vs. Zendesk Suite
Product | Rating | Most Used By | Product Summary | Starting Price |
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InMoment XI Platform | N/A | InMoment's Voice of the Customer product helps companies gather customer feedback and channel it to the right individuals in the organization. InMoment was created when Empathica and Mindshare combined into one company. Their CX platform also includes functionality from Wootric, acquired by InMoment in 2021. | N/A | |
Zendesk Suite | N/A | The Zendesk Support suite is a cloud-based customer support software built for better customer relationships. Designed to improve customer satisfaction and to support customers on any channel: text SMS, web, mobile app, phone, email, social media. The vendor states more than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Slack are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk offers a full suite of products to meet customer… | $55 per month agent |
InMoment XI Platform | Zendesk Suite | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
InMoment XI Platform | Zendesk Suite | |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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InMoment XI Platform | Zendesk Suite | |
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Small Businesses | Sogolytics Score 8.9 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | CustomerSuccessBox Score 9.5 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Quadient Inspire Score 9.3 out of 10 | Salesforce Service Cloud Score 8.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
InMoment XI Platform | Zendesk Suite | |
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Likelihood to Recommend | 8.0 (2 ratings) | 8.3 (152 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (40 ratings) |
Usability | - (0 ratings) | 7.7 (25 ratings) |
Availability | - (0 ratings) | 8.6 (13 ratings) |
Performance | - (0 ratings) | 8.0 (10 ratings) |
Support Rating | - (0 ratings) | 9.0 (29 ratings) |
In-Person Training | - (0 ratings) | 10.0 (1 ratings) |
Online Training | - (0 ratings) | 7.9 (9 ratings) |
Implementation Rating | - (0 ratings) | 9.0 (18 ratings) |
Configurability | - (0 ratings) | 9.3 (3 ratings) |
InMoment XI Platform | Zendesk Suite | |
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Likelihood to Recommend | InMoment | Zendesk |
Pros | InMoment | Zendesk |
Cons | InMoment | Zendesk |
Likelihood to Renew | InMoment No answers on this topic | Zendesk |
Usability | InMoment No answers on this topic | Zendesk |
Reliability and Availability | InMoment No answers on this topic | Zendesk |
Performance | InMoment No answers on this topic | Zendesk |
Support Rating | InMoment No answers on this topic | Zendesk |
Online Training | InMoment No answers on this topic | Zendesk |
Implementation Rating | InMoment No answers on this topic | Zendesk |
Alternatives Considered | InMoment No answers on this topic | Zendesk |
Return on Investment | InMoment | Zendesk |
ScreenShots | Zendesk Suite Screenshots |