Intercom vs. Kore.ai
Intercom vs. Kore.ai
Product | Rating | Most Used By | Product Summary | Starting Price |
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Intercom | N/A | Intercom is an AI-first customer service platform that enhances the customer experience and improves operational efficiency, built on a single AI system with three major components: AI Agent, AI Copilot and AI Analyst (coming soon) to deliver customer service. | $39 per month per seat | |
Kore.ai | N/A | Kore.ai Experience Optimization (XO) Platform is a conversational AI platform for enterprises that automates and optimizes CX and EX. The platform includes tools to design, test, train, deploy, analyze, and manage Intelligent Virtual Assistants. The Multi-engine NLP technique and intelligence capabilities of the platform are designed to understand the user's intent and give rapid resolution. Using the no-code capabilities, users can create conversational experiences without writing code;… | N/A |
Intercom | Kore.ai | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | AI customer service features included in every plan. Intercom integrates Help desk, AI Chat bot, and Proactive support. | — | ||||||||||||||
More Pricing Information |
Intercom | Kore.ai | |
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Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Intercom | Kore.ai | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | IBM watsonx Assistant Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Zoom Contact Center Score 9.2 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.8 out of 10 | Conversica Score 9.5 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Intercom | Kore.ai | |
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Likelihood to Recommend | 9.0 (264 ratings) | 8.5 (2 ratings) |
Likelihood to Renew | 8.9 (19 ratings) | - (0 ratings) |
Usability | 8.8 (172 ratings) | 9.0 (2 ratings) |
Availability | 9.1 (1 ratings) | - (0 ratings) |
Performance | 9.1 (1 ratings) | - (0 ratings) |
Support Rating | 7.0 (10 ratings) | 9.0 (2 ratings) |
Online Training | 8.1 (2 ratings) | - (0 ratings) |
Implementation Rating | 7.5 (5 ratings) | - (0 ratings) |
Product Scalability | 9.1 (1 ratings) | - (0 ratings) |
Intercom | Kore.ai | |
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Likelihood to Recommend | Intercom | Kore.ai |
Pros | Intercom | Kore.ai |
Cons | Intercom | Kore.ai No answers on this topic |
Likelihood to Renew | Intercom | Kore.ai No answers on this topic |
Usability | Intercom | Kore.ai |
Reliability and Availability | Intercom | Kore.ai No answers on this topic |
Performance | Intercom | Kore.ai No answers on this topic |
Support Rating | Intercom | Kore.ai |
Online Training | Intercom | Kore.ai No answers on this topic |
Implementation Rating | Intercom | Kore.ai No answers on this topic |
Alternatives Considered | Intercom | Kore.ai No answers on this topic |
Return on Investment | Intercom | Kore.ai |
ScreenShots | Intercom Screenshots | Kore.ai Screenshots |