Intercom vs. Omnisend
Intercom vs. Omnisend
Product | Rating | Most Used By | Product Summary | Starting Price |
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Intercom | N/A | Intercom is an AI-first customer service platform that enhances the customer experience and improves operational efficiency, built on a single AI system with three major components: AI Agent, AI Copilot and AI Analyst (coming soon) to deliver customer service. | $39 per month per seat | |
Omnisend | N/A | Omnisend (formerly Soundest) is an email marketing solution built specifically for eCommerce platforms, from the London based company of the same name. | $0 |
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Entry-level Setup Fee | No setup fee | $16 Month | ||||||||||||||
Additional Details | AI customer service features included in every plan. Intercom integrates Help desk, AI Chat bot, and Proactive support. | Omnisend offers three pricing plans: Free, Standard and Pro. Using Free plan you'll be able to explore all of Omnisend's features (emails, SMS, push notifications, popups, segmentation, analytics, etc), send up to 500 emails and push notifications, plus 60 SMS per month at no cost. The standard plan starts at $16 per month, you get everything in Free, unlimited web push notifications, a customer success manager and 24/7 support. From $59 per month, you can use Pro plan and send unlimited emails and push notifications, get advanced reporting features, a dedicated Customer Success Manager, and priority 24/7 support. You'll also get free SMS credits equal to the price of your plan. | ||||||||||||||
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Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Email & Online Marketing |
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Reporting & Analytics |
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Pre-Send Testing |
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Intercom | Omnisend | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Mad Mimi Score 10.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | VerticalResponse Score 10.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.8 out of 10 | Emma by Marigold Score 8.6 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Intercom | Omnisend | |
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Likelihood to Recommend | 9.0 (266 ratings) | 5.0 (7 ratings) |
Likelihood to Renew | 8.9 (19 ratings) | - (0 ratings) |
Usability | 8.8 (174 ratings) | - (0 ratings) |
Availability | 9.1 (1 ratings) | - (0 ratings) |
Performance | 9.1 (1 ratings) | - (0 ratings) |
Support Rating | 7.0 (10 ratings) | 5.0 (1 ratings) |
Online Training | 8.1 (2 ratings) | - (0 ratings) |
Implementation Rating | 7.5 (5 ratings) | - (0 ratings) |
Product Scalability | 9.1 (1 ratings) | - (0 ratings) |
Intercom | Omnisend | |
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Likelihood to Recommend | Intercom | Omnisend |
Pros | Intercom | Omnisend |
Cons | Intercom | Omnisend |
Likelihood to Renew | Intercom | Omnisend No answers on this topic |
Usability | Intercom | Omnisend No answers on this topic |
Reliability and Availability | Intercom | Omnisend No answers on this topic |
Performance | Intercom | Omnisend No answers on this topic |
Support Rating | Intercom | Omnisend |
Online Training | Intercom | Omnisend No answers on this topic |
Implementation Rating | Intercom | Omnisend No answers on this topic |
Alternatives Considered | Intercom | Omnisend |
Return on Investment | Intercom | Omnisend |
ScreenShots | Intercom Screenshots | Omnisend Screenshots |