JitBit Help Desk vs. OpenText Service Manager
JitBit Help Desk vs. OpenText Service Manager
Product | Rating | Most Used By | Product Summary | Starting Price |
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JitBit Help Desk | Small Businesses (1-50 employees) | JitBit Help Desk from JitBit Software is a cloud-based or installed help desk solution with a ticketing system, knowledge base, and related features. | N/A | |
OpenText Service Manager | N/A | OpenTextâ„¢ Service Manager (formerly from Micro Focus) is scalable service desk software powered by machine learning, analytics, and automation. It provides an ITSM platform for standardizing service delivery and support across the enterprise. | N/A |
JitBit Help Desk | OpenText Service Manager | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
JitBit Help Desk | OpenText Service Manager | |
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JitBit Help Desk | OpenText Service Manager | ||||||||||||||||||||||||||||||
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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ITSM asset management |
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Change management |
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JitBit Help Desk | OpenText Service Manager | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.8 out of 10 | Ivanti Neurons for ITSM Score 9.4 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
JitBit Help Desk | OpenText Service Manager | |
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Likelihood to Recommend | 8.0 (4 ratings) | 9.6 (2 ratings) |
JitBit Help Desk | OpenText Service Manager | |
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Likelihood to Recommend | JitBit Software | OpenText |
Pros | JitBit Software | OpenText |
Cons | JitBit Software | OpenText |
Alternatives Considered | JitBit Software | OpenText |
Return on Investment | JitBit Software | OpenText |
ScreenShots |