Khoros Care enables brands to serve their customers on their preferred digital channels, reducing costs and increasing customer satisfaction and revenue. It Offers: Web chat & messaging gives customers convenient, efficient channels to engage brands, while giving brands a single consolidated platform to manage customer engagements at scale. Supporting the widest range of digital messaging channels, including; web chat, in-app, email, Facebook, Twitter, Instagram,…
N/A
Khoros Marketing
Score 7.9 out of 10
Enterprise companies (1,001+ employees)
Khoros (Formerly Spredfast + Lithium) is a social media management platform. Key features include: Plan and Organize Social Campaigns, Manage Real-Time Engagement, and Learn and Prove Social Impact
N/A
Pricing
Khoros Care
Khoros Marketing
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Khoros Care
Khoros Marketing
Free Trial
No
No
Free/Freemium Version
No
No
Premium Consulting/Integration Services
Yes
Yes
Entry-level Setup Fee
Optional
Optional
Additional Details
Pricing is variable based on the needs of the customer.
I've used several other platforms, such as Percolate, Social Studio, Sprout Social, and Spredfast [Khoros]. Khoros is the strongest platform when it comes to social response and tagging (for analytics purposes). However, the in-platform analytics could use some work - you can't …
Community is imperative, Khoros CXInsights is a product that we are still adapting to and needs more mature social integration to realize its value, and Khoros Marketing turned out to be a product that we use less frequently due to the scope of our team being mainly focused on …
In my opinion, Khoros Marketing is superior to Khoros Care in every way except queue management. Sprinklr, Hootsuite, and Social Studio are all similar products in terms of responding to users, but they are not as flexible with labeling.
Khoros Care has awesome "ready to send" reports based on analytic views that you can set up. Whether it's reporting on one brand's ad or comparing it to a prior month or year the analytics are very user-friendly with awesome supportive widgets that allow you to view an …
It responds to a different kind of service proposal. It works well too. Couldn't say more about since I haven't tried any other kind of tool that was designed for the same purpose.
This is the first and only experience I had with Community management and so at the moment my experience has been good although I believe there's still a lot to improve to provide us customers with more customization options and more freedom to display the content we need and …
Khoros provides a full stack of digital solutions for the business. Khoros has moved away from just social engagement and now provides a full written channel solution.
Khoros Marketing
Verified User
Employee
Chose Khoros Marketing
We currently use both Khoros Marketing and Khoros Care. Previously, we utilized the Care module within Khoros Marketing, and Khoros Care is a more developed platform for our agents. Khoros Marketing is more useful to my role, as Khoros Care does not support social media content …
On some accounts that I am on, I use Asana in place of Khoros marketing but I much prefer Khoros Marketing. I prefer Khoros Marketing over Asana because I can post directly (and schedule posts) on Khoros but not on Asana. Also, I can moderate directly on Khoros but not Asana.
Verified User
Director
Chose Khoros Marketing
Khoros' product offering supports multiple teams within the enterprise whereas many of their competitors lacked 1 product or another, which would have required us to vet, sign, and renew with multiple vendors. My team vets competing platforms every year, and Khoros continues to …
I wasn't involved in the selection process. However, I know that the previous tool was Salesforce Social Studio and it was decided to dismiss it because of the need to have a more efficient tool for social media management. Moreover, Khoros Marketing gives you way more features …
I've sat through several RFPs for similar products to Khoros and I continue to find Khoros offers one of the best user interfaces. All platforms are limited by API restrictions so I wouldn't hold that against any product. The Khoros layout is easy to use and moving from brand …
Khoros offers a well balanced approach to sales, support and scalable growth. The products we currently use make the most sense for our social media configuration across our organization.
Every other year, we evaluate social media monitoring, engagement, analytics, and display tools. Khoros consistently comes out on top for its strong products, great support, competent services team, and fair price point. I highly recommend them for organizations that want a …