Likelihood to Recommend We have used the phishing simulation to see which users will fall for basic phish attempts and that gives us much insight. This saves us time and allows us to focus on those vulnerable users to create custom training campaigns. We will continue using a variety of modules, videos, quizzes, and games available to level up our staff knowledge.
Read full review Awesome tool for teams looking to gain new skills or refine and update existing skills. I love the convenience of using this tool for recertification credits (i.e. PMP). Instead of identifying which classes I need to take, I can identify my interests and have recommendations presented for what paths I should take. It is a really helpful tool to create ladders for my team to transition from one role into the next. I think this is going to be a really beneficial tool.
Read full review Pros Easy to find training modules Modules are short enough to keep user attention span Material within those modules are easy to understand The quizzes aren't stressful to the point of fearing to fail Content stays fresh, modules retire and new ones that are updated are released Read full review Pluralsight has hundreds of authors that are constantly producing new content, which is valuable for the tech industry that is constantly moving at a brisk pace. Many content authors are respected leaders in the topic they're presenting. You are able to trust that their content is thorough and authentic. Niche expert-level topics are presented in a curated video format which is difficult to find anywhere else. Read full review Cons perhaps some pre-built content packages as template starters would be helpful some better explanation of what features exist in which places and how they work content customization of what topics I want under my eyes and which I do not - to cut down on the selections ("Do not show this again" or "Hide this" or "Save as a Favorite") more functionality to save content topics into personal collections for later use Read full review Companies don't change technologies in their products often. For example a product that was built on AngularJS is still viable and the company may have no plans to upgrade it. Pluralsight could do a better job of providing new courses on technology that's still useful, though somewhat dated; like AngularJS for example. Pluralsight has a bad habit of throwing all their courses in a large bucket. For example, when I log-in and look to see what new I often have to wade through courses on tools that a web artist or designer would use. I wish Pluralsight would categorize course and let us (their customers) flag what types of videos we wanted to see, or better yet exclude from our view. Years ago, Pluralsight would let its customer download the courseware and that was great. I was disappointed when they stopped this feature. I'd love to see more course where the goal is to build a particular type of software. For example, lets have one where you build a blog using ASP.NET and deploy it to Azure. Let have one where you build a survey application, etc. Learning technologies is great, but I'd love to see courses where the goal is to build a particular type of application. Read full review Likelihood to Renew We do simply love all the products . This is the best platform we have ever used . Employees like the variety of all the module. We love the fact they are offered in so many languages. The in house produced series is so interesting. The employees no longer feel like it’s arduous.
Read full review Great product and service so far. Awesome new content almost every week.
Read full review Usability Easy to use for both the admins and the users
Read full review Very, VERY easy to use.
Read full review Reliability and Availability It's always available. We have rarely encountered any issues at all. The fact that we have an assigned account manager, ensures we are getting very rapid responses and acknowledgement. This person quickly escalates any issues to the technical team and we usually get a resolution within a day or two
Read full review Performance Everything loads quite rapidly, and this has never been an issue. The automated summary reports that are sent to me remove me from even having to go run them. I love this platform. It's changed the way I work, and we have used a few different platforms in the past. Anybody looking should look no further. This is the best! Forget the rest.
Read full review Support Rating Our Customer Success Manager is amazingly helpful and responsive. She meets with us every month to go over new features and help us with campaigns. Also, when we email her with questions, she usually turns around an answer in a couple of hours and never longer than a day. KnowBe4 Compliance Plus has dedicated people who really take care of their customers after the sale.
Read full review Each feedback I do for them, I get no response. Minimal communication and followups!
Read full review Online Training Great modules geared to adults
Read full review Implementation Rating It was goood. It required tech support from both sides but it was not hard
Read full review Alternatives Considered Cost was the main barrier to entry for the other products we evaluated. KnowBe4 Compliance Plus was priced more competitively by a significant amount. Also, other platforms didn't offer the same breath of compliance training compared to KnowBe4 Compliance Plus. Ultimately we chose KnowBe4 Compliance Plus for the value and also the amount of compliance modules they support despite not being the most polished.
Read full review Before using Pluralsight, staff was using YouTube to help them with developing certain aspects of their knowledge. However, YouTube is much less structured/organized than Pluralsight. Pluralsight has a very wide offering of courses and it has lot of good content. One quick search and we can get started.
Read full review Scalability We love the variety of training available. The training is available in available in numerous languages for our international business. There is always new training is constantly being released. Our users find the training entertaining yet informative. We love pushing out training on a monthly basis and making it smaller chunks. This really resonates with our busy employees. It's great that we have so much selection and that it is broken down in small chunks. I get excited when I see new training. It really gives me comfort knowing that KnowBe4 is staying on top of current and evolving trends, and rapidly releasing content. AI is occurring almost everywhere we look these days, and it's great to see freshly released content coming out a very regular basis. Being able to target different divisions within our organization with targeted job specific training is a game changer. We even have our board of directors taking training designed for executives. The tracking and the reporting also really help show the improvement, and those that need more work. The fact that we can automate training that are launched when users start within our organization also eliminated the need for manual intervention, giving me my time back as an administrator
Read full review Return on Investment Within 1 week after releasing privacy awareness training modules to our staff, I started receiving comments and questions about our services, processes, interfaces, and policies related to privacy concerns in the course of normal project conversations - that I have NEVER before gotten at this company. That made it all worth it. Our users' failures with phishing (email) scams has begun to decrease significantly since we provided some phishing awareness modules. More items are being reported and less users are being misled. Read full review One positive impact is it has kept our employees engaged in the material they work with every day. Instead of becoming stagnant and complacent, they are actively searching out ways to develop skills and do more with the tools available to them. It saves money when it comes to offering training and development opportunities company-wide. It would be much more costly to invest in specialized training for that number of employees. One potential negative is the amount of company time spent on coursework over work responsibilities. A balance must be struck and individuals should be encouraged to explore the training on their own time. Read full review ScreenShots KnowBe4 Compliance Plus Screenshots