LiveAgent is a help desk software designed to help users bring personalization to customer interactions. LiveAgent presents an omnichannel universal inbox, real-time live chat, built-in call center, and a customer service portal. It offers customer segmentation, automation, built-in CRM, and an analytics package, as well as gamification features, ultimately containing are over 180+ help desk features, and 200+ integrations. The solution boasts users among companies like BMW, Yamaha,…
$9
per month
Zendesk Suite
Score 8.2 out of 10
N/A
The Zendesk Support suite is a cloud-based customer support software built for better customer relationships. Designed to improve customer satisfaction and to support customers on any channel: text SMS, web, mobile app, phone, email, social media. The vendor states more than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Slack are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk offers a full suite of products to meet customer…
I hated Zendesk we used them for 2 years and found them very unreliable and [unprofessional]. The system was laggy, bugged and beyond basic. It is nowhere near as good as LiveAgent and I am over the moon that we found them and decided to make the switch.
The price that LiveAgent has is just outstanding even with the features and helps us save money rather than spending loads of cash on other systems. It has also helped us better support our customers.
LiveAgent is much more complete and all the channels are available at the same place. The way customers get an answer is friendlier than Zendesk. Overall, LiveAgent is much more user friendly and simple to understand. It has knowledge base section.
LiveAgent is high performing against the others. It does not have all the functionalities as Zendesk Chat or Aircall, as they are specifically handling one type of communication, but, it has all basic features and integration.
Before making the decision, we evaluated many tools, but none of them met all of our needs or the costs we could bear for them, until we found LiveAgent. The implementation process was super simple and supported by the LiveAgent support team, who are excellent!
LiveAgent unifies the various channels like nothing I have seen before. I also find the live support 24x7 for it to be excellent. All in all, this is a very good experience which is not only found to be beneficial by the management but also by the members of the team.
We previously used Zendesk Chat but discovered after a period of testing that the chat widget negatively impacted our site loading speed. We did some research and discovered LiveAgent was number one ranked in the market place for a number of factors but, importantly for us, the …
Verified User
Manager
Chose LiveAgent
LiveAgent provides better ROI, as Zendesk is too expensive.
For support tickets, I've found LiveAgent to be the best solution for the price. I love Gist but use it mostly for marketing automation. However, they do offer chat (similar to tickets, but can be more real-time) and knowledgebase functionality--I found keeping support tickets …
The main difference between LiveAgent and the alternatives is price and it's pretty huge. LiveAgent is a much cheaper option with no drawback. Also, we've contacted various helpdesk software companies and once we've had a conversation with all of them, our company has decided …
LiveAgent has impressed us the most out of all solutions that we've tested out. The features and plans seemed crafted to our needs so the decision was to go with LiveAgent. I can now honestly say that it was a good decision. We've recommended LiveAgent to many of our business …
Zendesk Suite
Verified User
Professional
Chose Zendesk Suite
I've only used LiveAgent and Freshdesk a long time ago, but Freshdesk to me seems a bit more geared to smaller businesses.
Zendesk offers an all-in-one solution and great analytics to analyze the ticketing in the company.
Zendesk seems to be more customizable than others and it seemed to be the best option for the price paid. It's secure and stable which is what we needed in the company.