Likelihood to Recommend We have deployed chatbots across our markets and within these markets we have speficic POCs. With the collaborative features of Lucid Chart, teams can go together on 1 platform and instantaneously mind-map flows for chatbots. Another example is through Lucidchart our T&Q was able to effectively conduct process trainings. Agents are able to effectively appreciate learning through visuals and not through lengthy documents.
Read full review Convert meeting notes rapidly and move them around to create a good sequence of ideas. Then add documentation: tables, notes, hyperlinks to website. Playing around with concepts helps with better defining the problems. Once the parameters are found, solution is easier to figure.
Read full review Pros Large number of predefined charts, diagrams, flows A great repository of various symbols and objects The easiness of using and manipulating objects and shapes. There is a lot of auto-editing and adjusting which the software does for you which saves a lot of your time. Easy way of duplicating shapes. While working with the app everything feels organic and natural. You don't get the clunky/limited feeling which happens with some other similar apps. Read full review Easy to use and understand Allows me to open my laptop any time and immediately facilitate ad-hoc brainstorming , collect user and stakeholder requests, and attach documentation to the event. Provides all the templates a project or program manager needs to manage end to end detail with the flexibility to add or change them on the fly Read full review Cons I have used the templates before and those are nice! I would like to see more The ONLY complaint I can come up with is that there has been several times that my screen will lock up and i have to fully refresh it, even when it is a fairly fresh load. Read full review It can be difficult to print your mind map in a font that is large enough to easily read. Certain features for first-time users are a bit daunting and there is a slight learning curve. The help options can be enhanced. Read full review Likelihood to Renew I feel the main issues of the old Mindjet seem to be gone with the Corel purchase. With the huge advance of sharing via browser HTML even 1 user can affect many. And, actually, using MM kind of forced my rigid brain to rethink how I categorize and classify information/projects.
The
idea of paying $69USD for an annual cost is more than fair and a great
model for Corel/Mindjet to keep rolling out improvements!
Read full review Usability The usability of Lucid Visual Collaboration Suite is bar none and incomparable to any other tool used in the past. There is such a vast offering that covers all the needs of any user in industries far and wide. It is no doubt that this is a firm recommendation for anyone and everyone to utilize this tool for all their needs.
Read full review MindManager is very intuitive. The user interface is not cluttered and the ribbon icons are easy to understand. Several excellent "how-to" videos are available on the MindManager site as well as on YouTube. MindManager starts quickly and the user interface is very responsive. Launching other programs from MindManager such as Excel is very fast and issue free. The browsing feature is lightning fast. The drag-and-drop capability is also very fast and reliable.
Read full review Reliability and Availability Almost perfect.
Read full review Performance The application is quick and responsive. We are able to produce mindmaps and reports with ease. The program is not complicated at all and integrates well with software and programs like Microsoft Outlook and Teams, which we truly appreciate.
Read full review Support Rating I would rate the overall support for Lucidchart as a 9. The support provided is generally robust and responsive. Their help center, tutorials, and webinars offer extensive resources for users. The ticket-based support system is effective, providing timely resolutions to most issues. Moreover, they actively gather user feedback, demonstrating a commitment to continuous improvement
Read full review I have called technical support a few times. During the COVID Crisis, I called a few times repeatedly due to a rush request. The technical support guy called me back in minutes. He somehow knew that I had called repeatedly and wanted to make sure my issue was resolved immediately
Read full review Online Training The videos are not well categorized...I had to do a bit of digging to get what I wanted and many videos on older versions. If Mindjet was to improve the titles used that would help.
Read full review Implementation Rating Wasn't involved but works great for me.
Read full review Alternatives Considered Lucidchart is well beyond
Microsoft Visio and is constantly improving. Visio is pretty much stagnant and hasn't been improved for several years, Lucid is constantly adding new functionality like AI powered functions and tools. We have no reason to pay for Visio licenses when Lucid can provide so much more for less.
Read full review As an individual author, I don't have a need for many of the team and other functions of MM. For my use, as much as I love it, the cost has become prohibitive. I plan to research cheaper alternatives if MM no longer supports my version (MM 2020).
Read full review Scalability A team can collaborate on the same project but cannot create a shared project file. It would be helpful for that feature to be added.
Read full review Return on Investment It sure has. It has saved me a lot of time. Think of all the time I could have wasted trying to learn a program that does the same thing, whereas Lucidchart just does it with ease, learn as you go, and be a boss at it. Lucidchart has increased productivity. My diagrams have helped co-workers find connectivity and helped them troubleshoot devices. This has saved time and increased productivity. Read full review When scope planning before I was introduced to this tool, I needed to make one master Work Breakdown Structure (WBS) for the entire project and move on. With MindMapper, I typically generate about 20 WBS-like charts throughout the project, which encouraged conversation with staff members. The major key in such ease of use has been some well thought out and very intuitive keystroke planning that allows me to keep up with the free flow of ideas. This software's cross-functional capability allowed 10 engineers to create their projects directly within their own environment without use of a virtual machine. Read full review ScreenShots Lucid Visual Collaboration Suite Screenshots