ManageEngine ADManager Plus vs. SailPoint Identity Security Cloud

ManageEngine ADManager Plus is doing good in lot of areas and making things easy for admins that take care of Ad related works. It is helping us to create users in bulk rather than following one by one step in active directory. Apart from the user creation, we can modify users in bulk without going to one by one in their profile. We can manage user account from here like account update, some modification, password related issues, and mailbox update. This tool is good but it has some drawbacks like we have 2 domains in our company but we cannot edit or modify users for both domains in a single attempt. We cannot change in password settings for both domains in single selection.

Incentivized

We are happy with the management of the Id, accounts where the user can request any access easily. Also the many connector which Sailpoint is offering in order to onboard lots of applications is quite helpful. The access review module has also have been improve so that large campaigns can we work out easily.

Where we see some improvement is on the UI as here it is not so intuitive for the end user, so that we need to make lots of communications and training so that the user is able to understand how to use it.

For the administration and creation of roles it also would be great to have some improvements here to make it more easily its management.

• Bulk user creating/de-provisioning user, all bulk operations
• Reporting on many items, group membership, password expiration, etc.
• Works well with active directory and Google integration.
• Easy to use interface.
• Mobile app.

Incentivized

• Brings users access, profiles and accounts all into one place
• Manages the Life Cycle Management process across ALL identities, permanent and Temporary
• Secures and manages access to critical applications and resources across the group
• Enables Info. Security to customise, share and delegate authority across the group
• Single version of the truth across our technology platform

Incentivized

• The standard version is useless for a larger company. Most have the Professional level to get the most out of the application but it is worth the cost.
• Needs better integration with Office 365 and Microsoft Teams.

Incentivized

• The user interface is not very intuitive. It is hard for the occasional user to navigate through the request process. There are no instructions on the screen to help the user to know what to do. It is left up to the user to figure out what to click on and how to navigate through the process.

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We are very satfisfied with the software and when time permits, we hope to explore additional features we are not using. It has a lot of we ae not currently using due to staffing shortages.

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Without training, I have been able to create reports that I need and get the information I am looking for

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Overall usablity is excellent. The product is capable of performing all the expected tasks for a IAM solution.

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Yes, it loads very quickly and moving between pages is very fast

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Support for this software is not the greatest. If the software is not completely down, it can take up to a day to get a response back. However, once they do contact you they are friendly and helpful.

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Support for Customizations is very limited.

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Implementation was done correctly and all the requirements were met.

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My company already owned ADManager when I started with them. If I remember correctly, it was chosen because it is a fairly cheap tool and because we also use Manage Engine's Service Desk Plus application. ADManager's main competitor (in my eyes) would be PowerShell, now that I have become more proficient with scripting it is rare that I use ADManager except to create users using one of the templates we created. The standardization you get with the templates is really great, it could also be done using an XML file and PowerShell, but why fix what isn't broken?

Incentivized

The on-prem SailPoint IdentityIQ platform provides the necessary customization that is required in our dynamic environment. Although we may look at a cloud-based Identity Management service again in the future, (there are many advantages), our identity management, authentication, and application assignment processes cannot be quickly consolidated to a single cloud-based service at this time.

We are currently deploying on 1 department

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They are able to demo the product and clearly explain use case scenario's and how to do things

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• The software is licensed per tech, the pricing is pretty solid.
• Helpdesk tickets feel dramatically when we started using templates to create users
• Helps to keep the network secure by knowing which old user accounts to delete

Incentivized

• Over 300,000 password change/reset calls avoided to the helpdesk annually.
• 1,000 plus accounts with proper accesses provisioned via automated birthright processes weekly versus 1-2 days of manual provisioning and approvals. With a call center population that churns many people per week, this brings many dollars of efficiency to the operations teams.
• Flexibility on terminations to manage accounts and access for target applications based on regulatory or business rules to ensure compliance and avoid fines for non-compliance.

Incentivized