Likelihood to Recommend Miro is great for a medium-big company like a corporate one because it has many efficient features set for big scheme companies. It could help manage budgets for the IT/ Help Desk sections. However, I find it less appropriate for a startup company where the budget could be limited and personal.
Read full review WorkflowMax is very well suited for a business that wants to track time billed by project, to have an easy way to generate invoices for those projects, and to keep track of overall productivity and invoice status. I imagine it can also be adapted to different types of businesses that deal in goods rather than services and time. I am not sure for which scenarios or businesses the program is not appropriate.
Read full review Pros Retro. At different stages of the meeting it is important to be able to work with the board at the same time (to indicate what went well or badly), as well as to be able to quickly visualize the information (to combine clusters of problems) and to indicate solutions with arrows. Display information at different levels of abstraction. This is especially important for our product backlog. It is important for different people in the organization to see different levels of presentation. All the benefits of a physical whiteboard, plus the advantages of the digital world. Working with the world is extremely intuitive. You can invite people who use Miro once a week and I don't have to do a 15 minute briefing on how to use the tool for them. Read full review You can customize the notifications and this has helped us enormously to schedule dates that we overlooked. Also the templates are customizable which gives the company its own branding on its reports. It is integrated with the Xero platform which makes it very useful to streamline the processes of billing, accounts payable, accounts receivable, petty cash flow and all the accounting and administrative area. It also has a very complete mobile version, where we can be present and monitor the progress of projects in real time, no matter where we are. Inés Prieto R&D / Product Development Engineer - Quality
Read full review Cons Free vs. paid licenses - our IT department makes it hard for our associates to gain access so people are left unable to participate because they have to ask for a license and sit in an IT black hole Admittedly I am a creature of habit and don't totally understand what Miro offers and what all the symbols mean - perhaps a way to use tutorials or have more help understanding in my flow that something could be helping me or save me time would be interesting. AI predicts what I'm trying to do? I have various sections on my board, all different fonts. I don't know how that happened or if I can make everything sync up so it's legible as I cruise through without zooming out and in but that would be nice. Read full review Currently the timesheet function allows staff to input time for overlapping periods which can cause some headaches when it comes to payroll and invoicing. We understand this is being addressed. The amount of flexibility in the product can create some challenges when setting up the jobs database at the onset. It is a daunting challenge but worthwhile when completed correctly and rolled out across the firm. Adding new jobs is much easier. No search function to find a specific job, you have to scroll through all jobs allocated to you. Read full review Likelihood to Renew There is no other tool like Miro for process Mapping in particular. I've tried PowerPoint, Word, and other programs, but when collaborating virtually on how to improve a process, Miro has all of the tools and more to enable successful mapping. The colors, different types of shapes and text books, along with the ability to integrate different documents and other functionality, make it ideal for this purpose. In a virtual world, it's a must-have.
Read full review Because we can't imagine being without it!
Read full review Usability It's pretty easy to use. My gripes are with some small idiosyncrasies with selection behavior with objects and editing text. When I move an object, it automatically de-selects it when I am not done with it. I have to click to select again. Text control is challenging and could be improved. It could use a little more styling capability. It's also weird that it behaves differently in a shape then when using the text tool.
Read full review It's easy to use and provides me with instant online access to the management of my business whether I am at my desk or overseas
Read full review Reliability and Availability I only give a 9/10 because of the speed at which it loads. I have never experienced issues with Miro logging me out early, or some other technical issue causing the program to crash, or even it just loading in perpetuity without ever actually coming up (unlike other programs such as SFDC). It take a minute for all of my boards to come up after I click on it in my favorites, but besides that, it's all good.
Read full review Performance I took the loading quickly to be related to availability which I commented on before, so ditto with those comment on load time here. Although to reemphasize, Miro doesn't crash or just refuse to load like some other programs. The weak point of Miro for me is integration of files like Word, Excel, or PowerPoint (especially the later two). When you embed these, it gets slow, and complicated to bring them up while you're in the application.
Read full review Support Rating The support staff at Miro are fantastic. Whenever I have had an issue, they have been timely and helpful with their response. They are also very knowledgeable and go out of their way to not only help, but offer proactive training sessions on different topics and new functionality so everyone can try it out.
Read full review The support team are excellent. The only downside is that you can't phone them!
Read full review Online Training There was a series of webinars which Miro hosted with our organization that went over the basics, then progressively became more advanced with additional sections. The instructors were knowledgeable, and provided examples throughout the sessions, as well as answered peoples' questions. There was ample time and experience on the calls to cover a range of topics. The instructors were also very friendly and sociable, as well as honest. Of course Miro isn't a "God-tool" that does absolutely everything, but the instructors were aware and emphasized the strengths where Miro had them and sincerely accepted feedback.
Read full review Implementation Rating There was not enough training for users to understand all the key features. The rollout was very high-level, but when users are expected to start adopting it, you have to ensure they are given the proper tools to do so. Miro is a great tool, and proper training is key to adoption.
Read full review Decide how to breakdown your ongoing jobs - are they monthly recurring or annual broken into chunks? What are you going to give clients i.e. how will your proposals and invoices look?
Read full review Alternatives Considered Miro is visually appealing, very inviting, and easy to use for the most part. It has all the drawing tools to connect shapes, create aligned diagrams, change colors, establish a layout, and color them. You can quickly change font sizes. In our meetings, teammates are very willing to follow along on Miro.
Read full review WorkflowMax is much much easier than Streamtime, much more affordable and easier to try out and see if it meets your needs. Streamtime is a great comprehensive product but we lost a year's subscription in investment because we couldn't get answers to the support questions we needed and they had a no refund policy!
Read full review Scalability Miro is great for scaling. In every department and subdivision across my entire organization, there is someone using it. From Sales to marketing, to manufacturing and operations; and even in legal and finance, there isn't a process or a department that is not using Miro, and if they aren't, they're missing out! Even at the highest to the lowest levels of the organization, it is essential for virtual collaboration.
Read full review Return on Investment We're able to collaborate remotely as if we had a big wall with a lot of sticky notes, avoiding costly travel to offsite locations. ($350 per day) Meetings flow more efficiently when we use the timer, helping us to stick to the meeting agenda and avoiding distractions. We can save our work and return to it, without having to refer to a picture of a whiteboard that is hard to read. This saves us from confusion and helps to keep collaboration going. Read full review Max enables Loan Assistant to invoice very quickly and easily and integration with Xero for card payments brings our cashflow forward. Max enables the Loan Assistant team to manage their workflow in an efficient and productive way. The team all work from home. It is the centre of our Loan Assistant universe. Read full review ScreenShots