Likelihood to Recommend The usability of Motive's platform and mobile app, particularly for tracking drivers and managing logs, would significantly impact its suitability for trucking operations. If it offers a straightforward interface, seamless navigation, and accessible features on mobile devices, it would likely enhance its effectiveness. However, if it proved challenging or lacked necessary functionalities, it might have posed obstacles to efficient fleet management.
Read full review Korber Supply Chain (formerly HighJump)
Although we are a small carrier (20 trucks with two people who dispatch during the same hours), Prophesy would be even more powerful with a slightly larger company that has multiple dispatchers that need to share information without being physically together. Multiple-office locations or companies that have employees working remotely would do well with Prophesy.
Peter McManus Partner Relations / Regulatory Compliance Manager / Operations
Read full review Pros The customer and technical support are amazing. You can talk to a real person on the phone who is knowledgeable and responsive. There are also online chat and email options. The integration with our dispatch (TMS) software is flawless with nice features. The total safety options are very robust. Our insurance carrier loves what we are reporting to them. Peter McManus Partner Relations / Regulatory Compliance Manager / Operations
Read full review Korber Supply Chain (formerly HighJump)
Scheduling of drivers and loads. Integration with third-party applications. Driver management. Equipment management. Operational accounting functions. Peter McManus Partner Relations / Regulatory Compliance Manager / Operations
Read full review Cons I had issues with adding another company to my fleet to track them while they were driving for my company. I had issues when I first started using Motive with the install. Motive assisted with a talk through method, but it still didn't work. I ended up taking the truck to the shop 3x before they figured out the problem. So, I would like to see Techs nearby to assist with technical issues. Read full review Korber Supply Chain (formerly HighJump)
Reports - the sheer number can overwhelm new users. Fuel report uploads. Mobile communications need a dedicated PC. Peter McManus Partner Relations / Regulatory Compliance Manager / Operations
Read full review Likelihood to Renew There are recently many other new companies that offer the same idea at a cheaper rate, but on the other hand, we are happy with Motive...
Read full review Korber Supply Chain (formerly HighJump)
Usability When signing into Motive upon entering and starting motor vehicle, the app and the transmitting unit pair immediately. Once paired it is extremely easy and efficiently started to populate the necessary unit information. Then entering the Work Order info is seamlessly entered to the E- log. Doing the pre and post vehicle checks is completed quite accurately.
Read full review Korber Supply Chain (formerly HighJump)
Reliability and Availability I have had no issues with applications errors, system problems, or equipment. The items I need have been available in a reasonable amount of time. The only exception is when I have needed the correct cables sent to me and I couldn't even offer to pay for overnight myself. Manual logs are just a headache especially when you ordered the units and received them in enough time.
Read full review Korber Supply Chain (formerly HighJump)
Support Rating Support is super easy to get a hold of via the live chat feature, which is convenient; however, the helpfulness of the person I get on the live chat very much varies but for the majority of the people I get, I am usually sent links to different self help pages on the Motive website. So, support isn't unhelpful, but it could be better. However, we have a new account rep who has really been going above and beyond to help us out in the last couple of months.
Read full review Korber Supply Chain (formerly HighJump)
The technical support individual we normally work with is professional, proficient, effective, responsive, and understandable which are all unusual traits with techincal support individuals.
Peter McManus Partner Relations / Regulatory Compliance Manager / Operations
Read full review Online Training Trainer was hard to understand but very knowledgeable in my needs.
Read full review Korber Supply Chain (formerly HighJump)
Implementation Rating The last device we got had a $10 increase, this feature can make customers upset and send them to the competition.
Read full review Korber Supply Chain (formerly HighJump)
Alternatives Considered Truck X customer support is extremely difficult to understand and they take a very long time to complete one task. Each time my husband or I called it was nothing short of 20 minutes and they would talk as though we were just too stupid to make their device work properly.
Read full review Korber Supply Chain (formerly HighJump)
The two most important features for us when deciding which provider to use were integration with third-party software and ease of scheduling drivers and matching with loads. Prophesy, for the money, excelled in both areas over the other systems we reviewed, some of which are not listed. The professionalism of the sales rep also set a tenor for the company he represents
Peter McManus Partner Relations / Regulatory Compliance Manager / Operations
Read full review Return on Investment Level of compliance has increased significantly from paper logs Saves driver time in completing daily logs Reduced time admins spend on auditing logs as data is neat and consistent, and some of the more basic issues are auto flagged by the app Read full review Korber Supply Chain (formerly HighJump)
Increased detention claim success by 70-80%. 100% success rate in meeting resource maintenance target. Decreased receivables by three days. Peter McManus Partner Relations / Regulatory Compliance Manager / Operations
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