Likelihood to Recommend In my opinion, N-able N-central is a good "learn your lesson and move onto something better" tool. I've used many RMM tools over the years and I feel that this one is slow, does a terrible job with reporting, alerting, monitoring, software deployments, etc. The ability to turn on services like AV, backup, etc easily is cute, but you're not going to be able to use your own tools with this easily. In my experience, if you do turn those tools on for testing during the trial, you'll be charged later (despite it being a trial). They also turn off your ability to monitor these increased costs or to turn them off yourself. As a company, I found that they were impossible to work with. The sales team is right there if you want to buy something - but if you need anything other than to buy something, in my experience, they take days or weeks to navigate. I found that they are not a terribly ethical company and are more concerned with making a few dollars than creating a partnerships with MSPs. I can see value is in the advertised price of $99 for a hundred endpoints. However, you need to remember to not trial any other tools (like AV, backup, etc).
Read full review Progress Software Corporation
[Progress WhatsUp Gold (formerly Ipswitch WhatsUp Gold)] is good for what it is. An inexpensive but accurate monitor for alerting on systems and services. However, it is time consuming to configure, The GUI leaves a lot to be desired and the formatting for txt alerts stinks (I just use it now as an alert to check my email to view the actual alert.)
Read full review Pros Remote tasks - entry-level techs can run basic tasks without physically touching a piece of equipment. Remote support - remote controlling user devices is easy and saves a lot of time with having to initiate a remote session. Management of devices, particularly patch management and anti-virus management - you can automatically approve and deploy patches and schedule automatic AV scans. Read full review Progress Software Corporation
Monitoring the connection; performance, switching, and issues. We use a broadband connection for our primary and a cellular backup for the secondary. While we use routing protocols to make this switch and WhatsUp isn't used for Syslog monitoring. it alerts us within seconds. Backup configurations and archiving. WhatsUp does this particularly well. I use it for both Cisco routers and switches. The diagram feature is nice. Though I don't use it as much because of the size of our structure, it does come in handy for mapping routes of all traffic. Read full review Cons Expensive software The support team are terrible Sales team will promise the world to get you over the line Subscription management is tedious Old software with very little development and the support team will not provide any further information on this - no roadmap Integrations galore - but none of them are effective Read full review Progress Software Corporation
Navigating the new WhatsUp Gold 2018 is a bit complicated and not user-friendly. The best part about using a software is the user's ability to use it with ease. You cannot click sites being monitored from Map Dashboard View. This feature was previously possible in the older version. Read full review Likelihood to Renew Overall we have liked our solar winds experience, however, as our company has grown to support larger enterprises, this product does not have the functionality that our teams need in order to fully support them. The lack of granularity with backups and lack of ability to support nutanix environments is slowly drawing us into the use of other tools.
Read full review Progress Software Corporation
Usability The user interface is fairly straight forward, with logic groupings for objects. I did not deploy this software, but am one of the daily administrators. Once you get the correct agent package (Which can be a challenge) the integration into AD is not bad. The UI could be more customized, but that may have been a design choice.
Read full review Progress Software Corporation
Support Rating Every time we have reached out to SolarWinds they are quick to respond, even offering support chat 24/7. Their support team is great and works with you to find solutions to issues. They have taken items we had issues with before and used those to create updates so that the issue is handled better in the future.
Read full review Progress Software Corporation
We have never had an issue with support. It has always been quick and understandable
Read full review Implementation Rating Make sure if you your using a vm you follow the instructions for provisioning to the letter or it will be starting from square one
Read full review Progress Software Corporation
Alternatives Considered Our version of SolarWinds was old and running on old hardware, but it was way easier to setup and do things with. It did not do everything N-able does such as patch management, or at least we didn't have a module to do so if one existed. However it definitely seemed easier to use and possibly more stable.
Read full review Progress Software Corporation
Progress WhatsUp Gold (formerly Ipswitch WhatsUp Gold) is more network focused than some of the other products we looked at, which had basic capabilities but were not as strong on the reporting or programmatic resolution of issues. Progress WhatsUp Gold (formerly Ipswitch WhatsUp Gold) is cost effective compared to some of the other upmarket solutions.
Read full review Return on Investment Reduced time to manage and support servers and endpoints. Provides support dept with more accurate information to assess and resolve issues quicker and more efficiently. The subscription cost associated with N-central, to our clients has a good profit margin for us. Read full review Progress Software Corporation
Alerts IT team members when things go down after regular business hours. IT team is able to fix the issue before users arrive the next day. Saves on system downtime and lost productivity Remote monitoring means less staff hours spent checking for potential problems. Read full review ScreenShots N-able N-central Screenshots Progress WhatsUp Gold Screenshots