Likelihood to Recommend Prior to working at my current employer, I used other platforms such as Webex and Zoom. ON24 is significantly more user friendly and allows a lot more customization for events. It also has less bugs or technical issues. I would highly recommend that any adult learning spaces be conducted in ON24 over its competitors to guarantee a better client experience
Read full review WebEx Events is a great tool for hosting both an event website and an onsite event app. If you are looking to integrate an on onsite and online event, they have this capability, as well. The staff is always very helpful and I am able to get answers to my questions in a timely manner
Read full review Pros ON24 tech support has been very responsive. When we have struggled to upload some files, they have been quick to respond to the tickets. The tech support team has both uploaded files for us and have also investigated why we were running into the problems. They uncovered an issue with our slide template having links to google elements which was creating a problem. There was another issue I reported that has been validated as a bug and I have been getting weekly emails letting me know that they are still working on fixing the issue. The Knowledge Center offers a wealth of information to help users self-serve and trouble shoot as needs present. ON24 offers frequent webinars about improving engagement, using generative AI, and unveiling significant new updates to the platform. These have all been really helpful. Read full review It has quite a few optional and customizable features that can be utilized. It's easy to integrate your existing tools like Zoom, YouTube, Vimeo, and streaming services. It's flexible in the way that you upload content in that you can enter things one at a time on the website, or use a spreadsheet to upload a larger amount of content. Read full review Cons We always have issues with the leaderboard in virtual conference manager not showing results in real-time (complaint from attendees) Doesn't always work with CRMs to transfer reg into virtual conference manager - has been an ongoing issue the IT team at ON24 can't figure out with our account Read full review Sometimes I feel like it uses too many resources and makes my computer go slower Chats of the webinar dissappear by default, but sometimes important info is shared and could be nice to have the option to save it The quality of the video gets chosen by webex by default, sometimes maybe it would be nice to get the option to fix manually what's the minimum quality you want. Just to not talk with pixels Read full review Likelihood to Renew ON24 is everything we expected and everything we needed. It's simple to use, extremely customizable, and scales very easily. The integration to our CRM makes ON24 major lead generator for our sales team from our established webinars series. We can automate lead delivery to our sales team as well. If anything, we will look to expand our partnership in the future.
Read full review Of course something could happen to our orgs ability to put on a conference or Socio could fundamentally change their product or their customer service - but barring any magor shift there is nothing that is even close to competing for our attention here.
Read full review Usability 97% of our attendees say it is the best trainings they have every attended. But they other 3% have a horrible experience (while watching the event live) interesting fact. On24 uses two different encoders for live vs OnDemand. I have never had issues with the On-Demand experience. My only complaints come during live events
Read full review Reliability and Availability ON24 is always available when I have a question about a new feature, if I'm having issues during a live webinar, or if I'm having issues with a webinar on the backend. Our client support specialist, Heather Haines, has always been incredibly consistent with getting me the answers I need when I need them.
Read full review Performance Loading depends on how large the files in the webinar for us - sometimes it takes up to an hour to upload and that impacts the loading when the webcast is playing. Overall I'm happy with the performance, however if integrated with other systems it does tend to slow down the process
Read full review Support Rating ON24 support is really good with the 24/5 support chat line, where someone actually responds within 30 seconds. The customers success team is also really good and our rep is very helpful with all our questions. Whenever we have more technical questions, she will bring on a IT designer or a tech specialist on our calls for additional comments and help.
Read full review Socio (now WebexEvents) is one of two products I use that gets customer service right. Not only can you get an answer from an actual person quickly during business hours - but if you are asking after hours, you know the response will be waiting for you in the morning. Not only are they fast, but they are also smart about their products and customers. There is very little back and forth trying to explain the problem I am having, or the new way I am trying to use their product, that may even be novel for them.
Read full review In-Person Training Most points of relevance were covered as far as I can remember.
Read full review Online Training On24 has amazing ON-Demand trainings that you can use at anytime and they walk you through step by step on different topics/ they are always updating and innovating and putting out new trainings. I would highly reccomend the trainings and reading the documents they have created. They also do live webinars on a rolling basis that are filled with so much knowledge and Information
Read full review Implementation Rating We had a few training's, which were broken up, and focused on specific areas of how to use the platform. Mostly though, a lot of it is just dedicating your time to learning and exploring what the possibilities are for enhancing your webinars
Read full review Alternatives Considered ON24 is an overall immersive client experience. Our firm values the ability to completely brand each element of the event, from registration, email communication and the full event console. We also find the Certification tool to be instrumental in our continuing legal education course catalog program. Without ON24's tracking behind the scenes for us, we'd be issuing certifications manually
Read full review We have used multiple virtual event platforms in the past, as well as trialed several. We ultimately decided on Webex due to the aesthetics of the website, the incredibly easy build-out process, the 24/5 support, the user-friendly front-end interface, the multiple ways to monetize sponsorships, and ultimately... the price. The value for what you get is incredible compared to other platforms.
Read full review Scalability We have been hosting a variety of types of webinars on On24, everything from simulive to live and interactive Q&A to more formal presentations. We are still in the process of determining which webinars work the best for our leads, but enjoy the trial and error process and the options are limitless!
Read full review Return on Investment We have managed to scale our Events from 1 a quarter to one a month using simulive Buy-in from employees is much higher knowing they only have to record events 1 time per event BD Teams can see clearly which leads to target based on engagement freeing up time for them and targeting more qualified leads Read full review User retention has increased by 25% with the help of Webex Events Lead retrieval at events is made very simple, thereby saving a lot of time for us Session tracking gives us a lot of valuable insights, helping us understand our users better Lead location tracking is present which helps us segment our audience better Read full review ScreenShots Webex Events (formerly Socio) Screenshots