PagerDuty vs. xMatters
Product | Rating | Most Used By | Product Summary | Starting Price |
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PagerDuty | N/A | PagerDuty is an IT alert and incident management application from the company of the same name in San Francisco. | $25 per month per user | |
xMatters | N/A | xMatters is an IT alert management solution for enterprises. It is cloud-based incident management software that enables business processes or applications to trigger two-way communications (text, voice, email, SMS, etc.) during time-sensitive events. | $9 per month |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | 16% discount for annual pricing. AIOps Add-On available for $499 for 10k events per month. Add-On Runbook Automation for Incident Response available at $71 per user / per month. | — | ||||||||||||||
More Pricing Information |
PagerDuty | xMatters | |
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Considered Both Products | PagerDuty | xMatters |
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Top Cons |
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PagerDuty | xMatters | |
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Highlights |
Research Team Insight Published PagerDuty and xMatters are both IT alert and incident response management tools. Like many alert management products, they both provide on-call scheduling and resource management. PagerDuty and xMatters cater to distinct market segments and needs. PagerDuty is used primarily by midsize businesses and enterprises, with a focus on alert aggregation and prioritization. In contrast, xMatters is more focused specifically on enterprises with a need for heavy business process automation and custom-build integrations. FeaturesPagerDuty and xMatters each have a range of advantages to each tool worth evaluating. PagerDuty excels at helping organizations manage alert and escalation policies. Reviewers highlight PagerDuty’s flexible escalation rules across communication channels. This flexibility allows organizations to ensure alerts are addressed without overwhelming IT staff. PagerDuty’s customer support is also highly praised by users. xMatters provides tools designed to meet enterprises’ unique needs around incident alerts and responses. For instance, it facilitates excellent stakeholder communication in order to keep all parties in the loop as an incident is identified and addressed. This visibility is both more challenging and more crucial to maintain in an enterprise environment. It also has the capacity for in-house customization and integration via open APIs, which enterprises are better able to take advantage of. LimitationsThere are also some drawbacks to each platform worth considering. PagerDuty’s mobile application is not on par with its desktop application. It has comparatively little mobile customization, and the administrative functionalities are much more limited than expected. On the other hand, xMatters is more limited in its alert escalation. Specifically, its group customization is less mature, which makes the platform more challenging to adapt to enterprises’s individual escalation processes. This can lead to overcommunication via mass notifications, which is a less ideal user experience. PricingPagerDuty offers 5 different plans, each tier adding functionalities on the lower-tier plan:
xMatters has 4 different plans:
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PagerDuty | xMatters | |
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Small Businesses | No answers on this topic | No answers on this topic |
Medium-sized Companies | Freshservice Score 8.7 out of 10 | Freshservice Score 8.7 out of 10 |
Enterprises | Freshservice Score 8.7 out of 10 | Freshservice Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
PagerDuty | xMatters | |
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Likelihood to Recommend | 8.7 (138 ratings) | 8.0 (8 ratings) |
Likelihood to Renew | 8.5 (6 ratings) | - (0 ratings) |
Usability | 7.3 (4 ratings) | 8.0 (1 ratings) |
Support Rating | 9.0 (85 ratings) | 9.9 (5 ratings) |
Implementation Rating | 8.2 (2 ratings) | - (0 ratings) |
PagerDuty | xMatters | |
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Likelihood to Recommend | PagerDuty | Everbridge |
Pros | PagerDuty | Everbridge |
Cons | PagerDuty | Everbridge |
Likelihood to Renew | PagerDuty | Everbridge No answers on this topic |
Usability | PagerDuty | Everbridge |
Support Rating | PagerDuty | Everbridge |
Implementation Rating | PagerDuty | Everbridge No answers on this topic |
Alternatives Considered | PagerDuty | Everbridge |
Return on Investment | PagerDuty | Everbridge |
ScreenShots | PagerDuty Screenshots |