PandaDoc vs. Zeal

It is very well suited for proposal/quotation/contract writing, including adding lots of marketing-type content and sales copy. It also works well for employment contracts. However, it struggles with having more than one user looking at the same document, which hinders collaboration. If you want something very flashy, it may not be the best fit, as the layouts are more simple.

Incentivized

Besides having all the functionality of any 5 star CLM, the situations it has helped were:

• Preventing contract
  deviation by controlling template versioning
• Improving
  business processes with customized features such as unique intake forms

• Templatization of different documents
• Reminder system to remind clients to view and sign documents
• Easily save different pages as templates to add or remove them from future documents
• Easily collect signatures from clients and view the progress of all documents in one dashboard.

Incentivized

• Client service support.
• Personalization of need.
• Document tracking.

• I would like to see the ability to LOCK a field instead of locking an entire block or document.
• I would like to see more standard features that need to be part of the service instead of add-ons.
• Would like to see an option to allow different levels of users than just the two standard options.

Incentivized

• New feature request process - they tend to ask a lot of questions regarding my request.

The reason I gave it a rating of 7 is because it's probable, but not for sure. This is because there are a few little things we don't love about pandadoc. Mostly that there is not conditional logic such as: they must either fill this field out OR this one. Also it's a little pricey. But we'll probably stay because it's good enough and a pain to switch to something new

Incentivized

Once you get the hang of it, it's very easy to use. There can be a slightly steep learning curve to get fully in on the system. The new editor v2 has really improved usability and allows us to collaborate on documents simultaneously. Once the templates and library items are set up, a new document, whether it be a sales or HR document, takes very little time to complete.

Incentivized

Zeal is user-friendly for the non-tech person to use.

We haven't had any real issues regarding downtime as of yet.

Incentivized

The documents load quickly for the most part but sometimes if there are larger documents with a high number of variables it could take a bit longer to get the document to show up. Most of the time the document comes on the screen relatively quickly allowing for quick access to documents to be edited and sent out.

Incentivized

Recently I could not upload a pdf to a contract - support was very responsive and easy to work with. They got back to me the next day with an apparent fix - however when I opened the document nothing had changed. I then could not respond to the rep who was helping me because it was a "no-reply address", the problem still has not been solved and we had to make alternate arrangements to get this to the client. Never had it happen before and was only with this one contract.

Incentivized

Customer support is outstanding.

Implementation was before the time I was here at Riafox, however, support has been great in assisting to merge spaces and upgrade to 2.0 Editor.

Incentivized

PandaDoc offers a free version with basic features and several tiered pricing options. The pricing is generally considered to be competitive and offers good value for the range of features provided. we often find PandaDoc intuitive and user-friendly. Its interface is designed to facilitate easy document creation and management, even for users who aren't particularly tech-savvy. PandaDoc is known for its robust document management capabilities. It offers a wide range of features such as document creation, a rich content library, customizable templates, and a user-friendly interface for creating interactive and engaging documents. It also includes CRM integrations, automated workflows, and analytics.

Incentivized

Much more hands-on team at Zeal that provides outstanding service to setup, train and educate our team on how to best use the product

It's scalable

Incentivized

• Saves a ton of time of handwriting proposals.
• It's valuable to see when a prospect or an existing client views their proposal.
• If you have a good designer to create the templates, the proposals will look professional. The existing templates Pandadoc provides are nearly worthless and very difficult to customize.

Incentivized

• Allowed sales to send out templates without modification.
• Automated tracking of data from contract templates sent out.