Paycom is a core HR management software solution. It includes features such as talent acquisition and management, time tracking, and payroll management. It offers some automation capacities, particularly regarding payroll.
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UKG Pro
Score 8.0 out of 10
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UKG delivers cloud-based HCM solutions including UKG Pro that help businesses simplify payroll computations, accelerate talent acquisition, manage time and attendance, and support proactive, strategic talent management on a global level.
It's truly all-in-one if you want it to be. Areas of the system talk to other areas in a system. If there are issues, you can talk to your specialist, and they work to resolve issues as quickly as possible. You don't have to put a ticket in and hope that it gets fixed …
In my opinion, UKG and ADP our the worst products, customer service is terrible. They could literally pay me to use their product and I would still choose Paycom over them. Paylocity was our number 2 pick. They seemed like they could have done an ok job, but Paycoms ease …
Paycom solved our primary needs to pay our employees and it’s furthermore solved our so many additional HR problems as well. So it’s much more advance than the other similar software.
Paycom had the best ROI for the features we wanted and more customization options. Namely did not have all the features we wanted and UltiPro's sales representative did not seem think it was worth their time to demo to us, so we went with someone who wanted our business who …
Paycom has leverage over all systems I've worked on outside of Workday. Workday has the ability to be a global HRIS. Paycom is a single sign-on home built system versus the others have use interfaces to have a complete solution.
Verified User
Supervisor
Chose Paycom
Paycom has some features that the others don't have. But we found that we couldn't rely on the data being correct so that required extra work to verify reports, etc. What I have appreciated about UltiPro is that they will tell you if something isn't going to work and then you …
[We selected Paycom for its] Integrated system - and user friendly reporting.
Verified User
Professional
Chose Paycom
On a scale from 1- 10 compared to ADP and UltiPro, Paycom comes in at 3. I wasn't involved in the selection process, however, I believe the main reason we purchased Paycom was because they sold it as a Global system and it turned out to be anything but that.
Paycom was really good but Ulti won out over them for us because of a values match. That was four years ago and before the merger though, so I don't know if that is still as aligned as it was.
The customer service and the product/services. ADP was never able to fix anything and it took multiple days sometimes weeks to get back to us on issues. Paycom wasn’t but the platform definitely wasn’t as robust as UKG.
We left ADP for UKG Pro due to poor customer service and inability to access the backend. Highflyer did not meet California regulatory requirements. Paycom's sales personnel were lacking and did not represent the company well (e.g. late for demos, did not meet the RFP deadline).
Paycom -- DO NOT LIKE their sales tactics. Very unprofessional. The product has evolved and is looking quite decent from where it started, but I will never use them again. ADP -- I have used it for all different facets in my career. They can never get all their systems …
UKG stacks up very well. The functionality covers just about all of the essential functions that are needed to operate a large organization that is constantly bringing in new talent and moving people around to other divisions or positions. The reporting is strong, and the …
UltiPro blows away the competition as it is so much easier to use and integrated. It is much easier to customize reports in UltiPro vs the other systems we have tried and reviewed. In addition, the data is easier to find. I would not switch back for any reason at all.
Better quality, more robust, more customization. With many of these other systems, you get a pre-packaged, cookie-cutter system that often lacks the ability to custom-tailor the system to meet your company needs. Not the case with UKG Pro.
I didn't select UKG Pro at this company. That decision was made prior to my joining. However, I have had the opportunity to evaluate UKG Pro next to ADP Workforce Now, and I opted to go with ADP Workforce Now. The reasons for that decision boiled down to the level of control …
We decided on UKG vs the companies listed above due to their commitment to customer service, having a focus on being a great place to work for their associates, and product offerings.
We stayed with UKG because ultimately we would have to transfer our data. However, we will perform our due diligence every couple of years. Also at the time, the customer service was phenomenal.
When it comes to service and support, there is no comparison between UKG, Ceridian, ADP, Workday or other HCM vendors out there. The support that we have received over the previous three years has been the best I've ever experienced in my 15+ years of working in human resources …
I was not with with my current employer when UltiPro was implemented. This product was chosen because of the different HR tools it offered aside from just payroll. However, some of the modules that we expected to work better for us have lack of functionality needed for our …
UKG had all the modules we were looking for, was highly configurable, and looked like it could grow with our business. Did not realize how much of the heavy lifting was needed on our part for implementation and ongoing. UKG does have its quirks and some workarounds are needed …
We are continuously comparing UKG against other systems. UKG offers a lot but we are unsure if it is matching our exact needs. We have not decided to switch our HRIS because it would currently be more work to move systems than to reconfigure this one to our needs.
UKG Pro is competitive in its pricing models but more transparent than some other products we have used. They are consistently ranked as one of the top employers in their industry and this comes across in all dealings with their employees from contract negotiations, to …
After a long selection process, we went with UKG - which had the highest launch price tag of all the vendors we reviewed - because of its amazing capacity for configurability. We were also drawn to the culture within UKG. It made the most sense to us that a company with a …
Paycom has really helped us to configure our timecards and payroll to fit our unique pay structure. The system made it easy for staff to understand and not just the payroll/HR department. We use paper pay checks, and the system uses the "home location" for delivery which is not necessarily where the employee works, just where they pick up their check. If we used direct deposit, I am sure that would not be an issue.
UKG did well when we had issues with employees working for both agencies. We called the Rapid Response Team, and they fixed those issues on their back end. Another example is with the Amended W-2 form; they gave us instructions to do it ourselves, but it was not working, and need to make phone calls to get help.
Customer Support- Jaco Lau and Jeff Sullins have been highly responsive to all of our needs and customizations
Customization capabilities - we have had to build an End-To-End performance management system that now fits and meets our needs
Functionality - the tools and intuitive use of Paycom makes for a great user-experience. Our employees are already embracing it and have expressed gratitude for moving to this new platform.
UKG has an amazing support team to reach out to if assistance is needed
All add-ons of UKG Pro integrate seamlessly making it a powerful software program
UKG Pro is very configurable to meet the specific needs of companies
It is easy to use and navigate
The mobile app is loved by all employees and provides on-demand access
The Ultimate Community is amazing!! On-demand information on all products and how they are used. Connect with other companies that use UKG Pro and learn from each other.
The Learning Centre is also amazing!! Learning right at your fingertips anytime, anywhere.
As UKG is aware, the support for customers needs some improvement. As the recent changes to the staffing/support hierarchy take effect, I hope to see some relief to the current frustrations.
As the UKG Pro products evolve, they need to become more integrated and less segmented. Having to purchase multiple products that then need to coordinate for processing leads to issues.
As users, we have a lot of options for self-service and customization, but some simple fixes still require assistance from UKG support. Give us the power to help ourselves whenever possible.
We've made the mistake of moving away from Paycom to a PEO which had made a lot of promises, that they could not keep. Less than a year after that transition, we returned to Paycom and are happier than ever.
We are overall happy with UltiPro and it works well for our organization and we have plans to expand our usage of it even more so we will definitely be continuing with the product. We are thinking of adding the functionality for training and recruiting as well, which is an add-on product
The system is very user friendly. Once you navigate where your information is stored under the forms you are golden. While the training amplified my capabilities and knowledge, I could have jumped into the system without and training and managed just fine. This probably one of my favorite parts about Paycom!
Mobile App: Really easy to use and its nice to have an HR software that actually has an mobile application to be able to enter time and to take care of everything with. Web App: The system is relatively easy to use with maybe a little training at the beginning if you have used another system. But the site is really easy to use and a lot better having everything under one roof
I've found Ultipro to be completely reliable. Outages are typically planned to occur on weekends and only once did I have connections issues connecting Citrix to the server where our environment was housed, but within the hour connection was restored. I think that's a pretty good track record, considering I've used the suite daily for over three years. Especially when processing payroll--say the internet goes down in the middle of you performing a task... Ultipro is able to recognize that a connection error occurred and quickly restores the process that was running, avoiding lost productivity.
Normally UKG Pro loads quickly. We had been having major issues with reports running in a timely manner but recently they broke out our virtual server to another instance where is wasn't sharing resources and that seems to have helped reporting run more efficiently.
Our TSR has been wonderful to work with. Every step of the way he was quick to respond and answer any questions we had. I knew I could reach him at any time (day or night) and he would be available to assist. Implementing a new HRIS system is obviously a huge task and I contribute all our success to our rep Kurt! Of course, with any implementation, there were bumps along the way and issues. But I always knew we would work as a team to get those issues figured out. Working in the Paycom system has been smooth and easy to learn and I enjoy the employee self-service interface. Our managers have had positive things to say and are all excited about the changes we have been able to make to our organization due to Paycom being implemented.
The quality of UKG Support is related directly to the UKG rep. who handles the issue. In some cases you get someone who really is good at supporting the product and others may not have as much experience and it shows
I've been to a few in-person (hands on) training sessions and it is very similar to the online classes. You have the same reference material to look back on after the training. So regardless of in person training or online you really get the same thing.
All the online training modules were short and straight to the point. Every module teach you how to use the system. If there is one thing they know how to do is training. We did implementation during the pandemic so all had to be done online or via zoom meetings.
Most of the online training was very generic (to be expected) but we had specific requirements for configuration that could have been better addressed with more individual sessions earlier on from our project team. However, we did finally begin booking training sessions with our implementation team which were recorded, and so provided additional information for how to correctly configure and test the system.
Not at all satisfied it was a nightmare we spent over 8 months with the implementation team having issues after issues all related to the Puerto Rico regulations (half my employees are in Puerto Rico) and at the end we were moved over from the implementation team to the production team without all the issues being resolved
Make sure you have all of your tax account information with all the states you are registered in available and that you are knowledgeable about the filing status, frequency, etc. We had some unique challenges with our state unemployment tax set up that I was not aware of and needed to be addressed prior to going live. Working with the state unemployment office can be a challenge.
ADP is too complex, too many people to go through to get what you need, as you need it. I can only say that I don't want to ever have to go back to using ADP again., Wherever my career leads me - I will lead them to PAYCOM!!
UKG Pro won hands-down. The flexibility, the family feel of the partnership, the customer support model, the reporting, the scalability, and the custom-programming needs of company-specific items were all much better than the competitors. The cost comparison also came in either close to or less than the others so the cost/benefit FAR outweighed the competitors.