Salesforce Einstein Bots vs. Sprinklr Service
Salesforce Einstein Bots vs. Sprinklr Service
Product | Rating | Most Used By | Product Summary | Starting Price |
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Einstein Bots | N/A | Salesforce' Einstein Bots provide customers with intelligent, self-service bots. Requires Service UE or Digital Engagement. It is a self-service solution and add-on to the Salesforce Service Cloud, and is available with a Enterprise or Unlimited edition. | $50 per month per 100 conversations | |
Sprinklr Service | N/A | Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers real-time actionable & scalable insights. Sprinklr Service – Enables customers to interact with a brand on their preferred channel for a consistent brand experience. Empowers agents with unified/360 customer view and… | $249 per month per seat |
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | — | Omnichannel Automation, AI and Insights Reporting | ||||||||||||||
More Pricing Information |
Salesforce Einstein Bots | Sprinklr Service | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Salesforce Einstein Bots | Sprinklr Service | |
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Small Businesses | Smith.ai Live Website Chat Score 9.0 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Genesys DX (discontinued) Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Genesys DX (discontinued) Score 10.0 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Salesforce Einstein Bots | Sprinklr Service | |
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Likelihood to Recommend | 6.4 (1 ratings) | 8.4 (25 ratings) |
Likelihood to Renew | - (0 ratings) | 7.5 (7 ratings) |
Usability | - (0 ratings) | 8.0 (3 ratings) |
Availability | - (0 ratings) | 9.9 (3 ratings) |
Performance | - (0 ratings) | 9.9 (3 ratings) |
Support Rating | - (0 ratings) | 9.1 (10 ratings) |
In-Person Training | - (0 ratings) | 10.0 (1 ratings) |
Implementation Rating | - (0 ratings) | 9.0 (2 ratings) |
Salesforce Einstein Bots | Sprinklr Service | |
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Likelihood to Recommend | Salesforce | Sprinklr |
Pros | Salesforce | Sprinklr |
Cons | Salesforce | Sprinklr |
Likelihood to Renew | Salesforce No answers on this topic | Sprinklr |
Usability | Salesforce No answers on this topic | Sprinklr |
Reliability and Availability | Salesforce No answers on this topic | Sprinklr |
Performance | Salesforce No answers on this topic | Sprinklr |
Support Rating | Salesforce No answers on this topic | Sprinklr |
In-Person Training | Salesforce No answers on this topic | Sprinklr |
Implementation Rating | Salesforce No answers on this topic | Sprinklr |
Alternatives Considered | Salesforce No answers on this topic | Sprinklr |
Return on Investment | Salesforce | Sprinklr |
ScreenShots |