Salesforce Sales Cloud is a platform for sales with a community of Sellers, Sales Leaders, and Sales Operations, who use the solution to grow sales and increase productivity. The AI CRM for Sales features data built right in, so that companies can sell faster, sell smarter and sell efficiently. Salesforce Sales Cloud is used for, and supports: Buyer Engagement Sales Engagement Enablement Sales AI Sales Analytics Team…
$25
per month
SAP Service Cloud
Score 8.6 out of 10
N/A
SAP Service Cloud helps deliver customer value and protect the brand with intelligent customer service. It enables the user to engage with customers at their convenience, connect service with the value chain and deliver greater profitability.
SAP Service Cloud provides entry level licence pricing that small and medium businesses can afford, while Salesforce license pricing tends to be really high even in small start scenarios. SAP Service Cloud also provides enough basic features as a standalone solution, whereas Sale…
Salesforce has many integrations available, but configuring and setting them up can be difficult and necessitate development experience. While SAP Service Cloud integrates well with ease and without any difficulties.
Compared to Salesforce Service Cloud and Zendesk Support, SAP Service Cloud offered deeper customization tailored to our specific needs, especially for banking. While Salesforce had broad features and Zendesk boasted user-friendliness, SAP provided a balance of both, aligned …
SAP Service Cloud's system works better because in case we have any issues we are easily able to connect with the SPOC and get our issues resolved. Whereas with the other system it takes us time to connect and get a resolution. Also our agents are more comfortable using SAP …
We select this service because we already have deploy Sap Business One. The other services works great, but lack in compliance and security that we need it at the time. In term of pricing is more expensive but far more robust. We attent thousand of people and uptime should be …
Verified User
Director
Chose SAP Service Cloud
We evaluated 4-5 software and also thought of building one in-house but after a thorough evaluation, we decided to go ahead with SAP Service Cloud. SAP Service Cloud met our integration requirements better than the other products we evaluated. While the pricing could be a bit …
AI features are behind what Microsoft offers in its Dynamics 365 Customer Service, but as we already had other SAP products, the integration was easier with SAP Service Cloud. Implementation time was a key aspect of our project.
Main advantage of SAP Service Cloud is the integration with other SAP products. If you already have a SAP product in your company this software will be the best complement. It offers the best experience in combination with the rest of SAP components, while others competitors …
SAP Service Cloud in comparison with SAP Customer Data Solutions has the following cleared out: Focus - it's focused on on customer service and support. Multichannel support for managing customer inquiries from various channels. Centralised customer information to provide …
SAP Service Cloud provides seamless integration with other SAP offerings, advantageous for existing SAP users. In contrast, Salesforce Service Cloud stands out for its adaptability and vast third-party app ecosystem, ensuring a broad range of integration options.
Integration with SAP Ecosystem: For businesses that are already using other SAP solutions, such as SAP S/4HANA, SAP SuccessFactors, or SAP C/4HANA, SAP Service Cloud offers seamless integration with these systems. This can simplify data exchange, process automation, and provide …
I have evaluated several products apart from SAP Service Cloud. there are others that maybe are cheaper , and others that are more expensive. however I chose SAP Service cloud because it has lots of possibilities and it is adaptable to the new requirements in the future. Also it …
The integration to the backend SAP solutions is better with SAP Service Cloud. We used Veeva CRM, where the Service team has to connect with backend SAP functional consultant for queries over emails. This caused a huge time delays in resolving the customer queries.
As our customer already had SAP CRM and SAP sales cloud it was quite easy to integrate the SAP service cloud and there was no point going with other solutions
In any case, the service is a truly useful tool for customers to solve frequent problems, get answers from a competent source, and avoid relying on open forums or other similar alternatives. This is why the best solution seemed to be SAP service cloud over other competitors in …
It's been preferred by organizations already using other SAP solutions, as it integrates seamlessly within the SAP ecosystem. The choice between Salesforce and SAP Service Cloud often depends on an organization's existing technology stack and specific needs.
License fees, there is huge difference in licensing fees but both are having similar features to offer but SAP is having slight chance, the integrations adapters that were offered are lot better compared to Salesforce, we also had inventory that was on SAP platform so its …