SAP Service Cloud vs. ServiceNow Customer Service Management
SAP Service Cloud vs. ServiceNow Customer Service Management
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
SAP Service Cloud | N/A | SAP Service Cloud helps deliver customer value and protect the brand with intelligent customer service. It enables the user to engage with customers at their convenience, connect service with the value chain and deliver greater profitability. | N/A | |
ServiceNow Customer Service Management | N/A | Built on the Now Platform, ServiceNow offers their Customer Service Management solution through the Standard and Professional Customer Service Management bundles. Both include agent workspace, knowledge management, survey and assessment module, and the community module, oriented in this edition to support customers rather than internal employees. The Professional bundle also includes performance analytics, predictive intelligence, and related tools to support customer support agents improvement… | N/A |
SAP Service Cloud | ServiceNow Customer Service Management | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
SAP Service Cloud | ServiceNow Customer Service Management | |
---|---|---|
Top Pros | ||
Top Cons |
|
|
SAP Service Cloud | ServiceNow Customer Service Management | |||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Incident and problem management |
| |||||||||||||||||||||
Self Help Community |
| |||||||||||||||||||||
Multi-Channel Help |
|
SAP Service Cloud | ServiceNow Customer Service Management | |
---|---|---|
Small Businesses | Simplify360 Score 7.8 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Conversica Score 9.6 out of 10 | Salesforce Service Cloud Score 8.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
SAP Service Cloud | ServiceNow Customer Service Management | |
---|---|---|
Likelihood to Recommend | 8.6 (72 ratings) | 7.4 (6 ratings) |
Likelihood to Renew | 8.2 (2 ratings) | - (0 ratings) |
Usability | - (0 ratings) | 10.0 (1 ratings) |
Support Rating | 5.5 (1 ratings) | 9.0 (1 ratings) |
Ease of integration | 7.4 (40 ratings) | - (0 ratings) |
SAP Service Cloud | ServiceNow Customer Service Management | |
---|---|---|
Likelihood to Recommend | SAP | ServiceNow |
Pros | SAP | ServiceNow |
Cons | SAP | ServiceNow |
Likelihood to Renew | SAP | ServiceNow No answers on this topic |
Usability | SAP No answers on this topic | ServiceNow |
Support Rating | SAP | ServiceNow |
Alternatives Considered | SAP | ServiceNow |
Return on Investment | SAP | ServiceNow |
ScreenShots |