ServiceMax vs. ServiceNow Customer Service Management
ServiceMax vs. ServiceNow Customer Service Management
Product | Rating | Most Used By | Product Summary | Starting Price |
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ServiceMax | N/A | ServiceMax’s mission is to help customers with asset-centric field service management software. ServiceMax’s mobile apps and cloud-based software provide an overview of assets to field service teams. By optimizing field service operations, customers across all industries can better manage the complexities of service, support faster growth and run more profitable, outcome-centric businesses. | $100 per month | |
ServiceNow Customer Service Management | N/A | Built on the Now Platform, ServiceNow offers their Customer Service Management solution through the Standard and Professional Customer Service Management bundles. Both include agent workspace, knowledge management, survey and assessment module, and the community module, oriented in this edition to support customers rather than internal employees. The Professional bundle also includes performance analytics, predictive intelligence, and related tools to support customer support agents improvement… | N/A |
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | Required | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
ServiceMax | ServiceNow Customer Service Management | |
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Top Pros | ||
Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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ServiceMax | ServiceNow Customer Service Management | |
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Small Businesses | Kickserv Score 9.3 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Jotform Score 8.7 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | ServiceNow Customer Service Management Score 7.9 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
ServiceMax | ServiceNow Customer Service Management | |
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Likelihood to Recommend | 1.0 (4 ratings) | 7.4 (6 ratings) |
Usability | - (0 ratings) | 10.0 (1 ratings) |
Support Rating | 8.0 (1 ratings) | 9.0 (1 ratings) |
ServiceMax | ServiceNow Customer Service Management | |
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Likelihood to Recommend | ServiceMax | ServiceNow |
Pros | ServiceMax | ServiceNow |
Cons | ServiceMax | ServiceNow |
Usability | ServiceMax No answers on this topic | ServiceNow |
Support Rating | ServiceMax | ServiceNow |
Alternatives Considered | ServiceMax | ServiceNow |
Return on Investment | ServiceMax | ServiceNow |
ScreenShots | ServiceMax Screenshots |