Likelihood to Recommend It is well suited for medium to large companies that manage different teams and need to communicate constantly and track progress in a timely manner. It is less suited for small enterprises as it will overwhelm users with the features and functionalities embedded.
Read full review We need to spend a lot of time to learn things in Sitecore Experience Platform. I used it for 6 years and there was always something new to learn. Try to start using shortcuts as soon as you start working on it as it really saves a lot of time. Sitecore Experience Platform has maximum number of features which is good but then you need to spend time learning them all
Read full review Pros Allows for clear communication between help desk and end users. Provides a clean inventory option for both hardware items and software licenses. Navigation is very intuitive and user friendly. Many reporting features for all levels of the company. Read full review Sitecore has a decent supply of out of the box components and capabilities that can be fairly easily styled to meet business needs without much customization needed. This often helps speed to market. Sitecore has had the flexibility of offering on-premise hosting or cloud hosting to meet different needs of clients, though recently they have strongly pushed their cloud-based hosting. This is in alignment with the industry and very helpful for organizations that aren't looking to add another product to the portfolio of packages that their internal IT teams need to manage Sitecore has a capable UI for editing content. Though some competition may do better in this regard, Sitecore's editing interface is fully capable. Read full review Cons Adding in additional chat features would be nice Viewing where you stand in priority Having a way to automate more of the processes Read full review Searching something is difficult, we need to backtrack a lot within Sitecore Experience Platform I found Sitecore Experience Platform to be a bit slow, it takes time to load things Its difficult to work with when we need every page and components to have translations Publish items and subitems is possible but sub-sub items need to be published manually or we need to create scripts Read full review Usability Bottom line is that it does what you need it to do. We've been using Service Now as a ticket managing tool for a few years now. There's really not much it can't do when it comes to recording interactions. It has been nice using inventory tracking for software licenses and hardware as well.
Read full review Implemented for various projects such as:›Market and sales intelligence Competitor tracking Management moves Social media tracking Customized information sourcing. Use web-scraping and parsing for data harvesting where the search is keyword-based and, the content and data extractions are required from various websites•Implemented for diverse requirements:›Social media tracking›Image recognition›Pricing comparison›Competitor content mapping›e-Commerce products’ cataloging, etc.
Read full review Support Rating Support has been very good. Any time there has been a real issue, the team has responded very quickly and identified the issue without a lot of repetitive questions that I've seen from other services. There is a great external community and internal knowledge base that covers pretty much anything you need.
Read full review 1. Customized software development & maintenance. 2. Technology Consulting - Consulting-based services for technology solutions data engineering or cloud solutions. 3. Used for tapping into multiple data sources such as CRM and marketing automation systems and, creating automated data extracts with a high-end visual representation of data. 4. Implemented for scheduling an existing report to automatically refresh and be delivered to specific users at a specific regular interval.
Read full review Alternatives Considered Connectwise targets small to medium enterprises and kept things simple for cross-organizational communications. On the other hand, ServiceNow with users with more than 500 at least, tends to create lag and tension when all are using the app at the same time, especially getting reports in a timely manner.
Read full review All of these platforms have their pros and cons. Selecting the best fit is a matter aligning corporate need vs features provided. Have a .NET shop with an advanced marketing team looking to push UX forward and willing to pay a premium, then Sitecore may be the right fit. Have an organization centered around Java and only looking for basic CMS capabilities or looking for a budget-friendly option, then there may be better options beyond Sitecore.
Read full review Return on Investment The negative impact for my team is the delay in team completing tickets but not a system issue. A positive impact for my team is we can easily view the status of tickets and the follow-up emails are beneficial to maintain records of tickets. Negative impact is that there is no user job aid or helpful tools for new users. Read full review We faced issues while integrating it with other tools like Marketo and salesforce Difficult to manage translations in this CMS Easy to create user roles, categories, page structure and tags Read full review ScreenShots