Built on the Now Platform, ServiceNow offers their Customer Service Management solution through the Standard and Professional Customer Service Management bundles. Both include agent workspace, knowledge management, survey and assessment module, and the community module, oriented in this edition to support customers rather than internal employees. The Professional bundle also includes performance analytics, predictive intelligence, and related tools to support customer support agents improvement…
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ServiceNow Customer Service Management
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ServiceNow Customer Service Management
Free Trial
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Free/Freemium Version
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Premium Consulting/Integration Services
No
Entry-level Setup Fee
No setup fee
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Community Pulse
ServiceNow Customer Service Management
Considered Both Products
ServiceNow Customer Service Management
Verified User
Employee
Chose ServiceNow Customer Service Management
Connectwise targets small to medium enterprises and kept things simple for cross-organizational communications. On the other hand, ServiceNow with users with more than 500 at least, tends to create lag and tension when all are using the app at the same time, especially getting …
Verified User
Consultant
Chose ServiceNow Customer Service Management
Have not used other similar products in the same space, ServiceNow has always been the preferred tool.
They have a fantastic user interface that helps keep everything in a clean organized process. We've worked with various other solutions to handle these type of business problems with no success. Working with ServiceNow has been a great experience with their team helping stand …