Likelihood to Recommend Skilljar is fantastic for structured onboarding processes. If you're looking to streamline and standardize the onboarding experience for your customers, especially for software or complex products, this platform is a gem. It allows you to create step-by-step courses guiding users through functionalities, reducing confusion and accelerating their learning curve.When you need versatility in content delivery, Skilljar is spot-on. Whether it's video tutorials, interactive quizzes, downloadable resources, or live webinars, the platform accommodates various formats. It's perfect for accommodating different learning styles and ensuring engagement.
For scenarios that demand highly complex simulations or immersive learning experiences, Skilljar's capabilities might fall short. While it supports interactive elements, extremely sophisticated simulations might require additional specialized software or platforms.
Read full review Gives you holistic learning with a combination of lectures and assignments Can be accessed via website and mobile application You can download videos and watch them later Overall it is a cost-effective tool Their video player needs a lot of improvement. It keeps on buffering a lot and use a lot of data. Some additional features could be provided like fast-forwarding videos by 5 or 10 seconds Read full review Pros Unlimited courses, learning paths, quizzes, pages, plans, and certifications Ease of use for students, administrators, and content creators Customer Success and Service are top notch. The CSMs are genuinely committed to helping you achieve your metrics and goals Asking for and listening to customer feedback for enhancements Developer Center where people with little to no coding experience can learn how to use and apply HTML templates and code snippets to customize your site Read full review The courses library is too exhaustive It has partnerships with few of the most reputed universities in India and Globally Its a cost effective tool Provides the feature to download courses and watch later Read full review Cons Would love to see parent/child courses so that when something is updated in the parent course that change is automatically reflected in the clones of that course. Features that allow for the translation of content to allow access to content across languages. Re-onboarding process when the usage of Skilljar changes hands within out company in order to address knowledge gaps. Read full review The video player needs improvement Their mobile application gets stuck and can be made intutive Some courses can still be made cheaper Read full review Likelihood to Renew I like what you are using and how we are doing it. Also, changing systems is a lot of work
Read full review Usability The learning curve for Skilljar is not too steep, and I've renewed our contract twice now. I've been able to add additional administrators and get them up to speed on platform functionality within a day. Plus, Skilljar provides awesome resources to help you learn how to use is. The Help Center has articles for almost everything, and when in doubt, their amazing CSMs (like ours, ...) provide exemplary support/advice.
Read full review Support Rating I have opened several support cases in the past and at times felt like little was being done to resolve the issues I was having. For example, when searching the use against a training credit, Skilljar said the code was fully used, yet only 1 had been used. The support team seemed to not have interest in learning why this was happening and ensuring it does not happen again. The issue was resolved with this particular case, but I have no idea if it was the only training credit having this issue. At times I feel like the issues we encounter do not seem as important to the support team
Read full review Implementation Rating Do a good job of preparing your internal teams (IT, Salesforce, etc.) about the work they will have in the process
Read full review Alternatives Considered Skilljar provides stronger customization features, more code snippet options, more styling tools, and more effective integrations. These include
Credly , Salesforce, and SCORM. Additionally, the catalog is all part of the same system, making it easy to manage. The analytics tools are also more robust, and the customer service is much more helpful and responsive
Read full review It is relatively cheaper than Bjyu's which was a major deciding factor for going ahead with upGrad UpGrad has partnerships with better universities in India and Globally as well Their marketing team is better than Bjyu's The mentor support provided during the course helps complete the courses faster and understand them better Read full review Return on Investment Our customers seem to be getting onboarded efficiently. Giving our customers a good experience helps us retain them longer. So far, we are still not able to come up with solid metrics that it provides evidence of ROI. If Skilljar could somehow come up with clear, actionable metrics about customer success and how that relates to ROI then I think it would be vastly better. To be fair, we roll the cost of using Skilljar in the overall price, otherwise, we would charge customers and have a revenue stream to measure. Read full review The cost per session is good, justifies the ROI The progress report and reminders keeps us on your toes Read full review ScreenShots Skilljar Customer Education LMS Screenshots