SolarWinds Service Desk (formerly Samanage) is a cloud-based, multi-tenant IT service desk and asset management software for IT and enterprise service management. Samanage is on a single, always new instance of software. The service desk includes a self-service portal, service catalog, knowledge base, and SLA management tool. The integrated agent-based asset management solution collects contracts and licensing data from Windows, Mac, Linux, and Unix systems.
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Spiceworks Help Desk
Score 8.2 out of 10
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Spiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management. The Spiceworks Network Monitor provides information on observed IT for problem tracking and server performance monitoring. And finally, the Spiceworks Help Desk Software lets IT personnel stay on top of issues across the network with a ticketing system. Help desk roles with role-based…
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Pricing
SolarWinds Service Desk (SSD)
Spiceworks Help Desk
Editions & Modules
No answers on this topic
All Tiers
Free
Offerings
Pricing Offerings
SolarWinds Service Desk
Spiceworks Help Desk
Free Trial
Yes
No
Free/Freemium Version
No
No
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
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More Pricing Information
Community Pulse
SolarWinds Service Desk (SSD)
Spiceworks Help Desk
Considered Both Products
SolarWinds Service Desk
Verified User
Manager
Chose SolarWinds Service Desk (SSD)
We used Spiceworks for approximately 9 years before moving to Samanage. While reviewing many systems available, we decided on Solarwinds Service Desk for the following primary reasons:
Solarwinds has a much better UI than Remedy. It's more modern and flows better than the older "Windows 95" view of Remedy. Spiceworks does offer a modern UI but is lacking on a lot of features that are considered basic for ITSM related tools. Spiceworks does work very well for …
Prior to Solarwinds we had been using Spiceworks that resided on a local server. They both had the basic items that I needed to have but Spiceworks was local so I would only be able to connect when I was in one of the offices or connected through my VPN. Spiceworks was not as …
SSD has more features and simplicity in implementation, and working with it is very important to us. It is also very reputable in terms of company security and safety. Helpdesk software should be designed user-friendly in mind. The SolarWinds desktop is created in the cloud …
Verified User
Team Lead
Chose SolarWinds Service Desk (SSD)
We had Spiceworks and we were limited by functionality, customer service, and program updates. We selected SolarWinds Service Desk because the software had all the functions that we needed in 1 program. We had several meet and greets and demos with their sales team. The way …
We have used Zendesk, ServiceNow, Spiceworks, and TeamDynamix. Zendesk lacked features like vendor and contract management but offered a competitive price. ServiceNow and TeamDynamix are more full-featured ITSM tools with more features but not cost-effective for our …
It was here before me. I plan to try to replace it with Spiceworks, which is free. With the decrease in budget, we have to find ways to cut costs. I used Spiceworks before and I think it does everything we need. I’ll save $7,000 a year.
It is the best among them all. No other ticketing system is so simple yet powerful. I have used Spiceworks and Salesforce, but those are a bit bloated and not as clean as Solarwinds. Also, with Solarwinds, it comes with great data and information to dive deep into getting …
Solarwinds Service Desk was a significant improvement over the Spiceworks freeware primarily due to the ability to auto assign tasks based on Category and Subcategory. The ability to lay out simple workflows and business rules is what really differentiated the system for our …
Though Spiceworks does a great job for being a free product, it lacks the cohesiveness that Solarwinds Service Desk brings. You can't assign tasks to other non-it staff, theirs no procurement, no problem or change management. It also lacks contract management that Solarwinds …
Solarwinds Service Desk is a larger solution than just a ticketing system. I think it stacks up quite well and surpasses some of the other solutions by providing asset inventory capability, change management, vendor management, contract management options. Many other …
In my opinion, we have a much richer experience with Solarwinds. It basically ramps up all the features of Spiceworks to the next level and enforces a proper ITIL framework into the process. Integration with Dameware is a much better experience than Spiceworks' connection to …
Formstack was used prior to my start and it was not effective. Spiceworks has been the only product I have used in the last 3 years. It is cost effective, easy to set up and is loaded with features for the price (free). The inventory feature allows you to build device and …