SolarWinds Web Help Desk (WHD) vs. UseResponse
SolarWinds Web Help Desk (WHD) vs. UseResponse
Product | Rating | Most Used By | Product Summary | Starting Price |
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SolarWinds Web Help Desk (WHD) | N/A | SolarWinds Web Help Desk is ticketing and IT asset management software. It is designed to simplify help desk management. This solution includes built-in ticketing management, asset management, change management, and knowledge base capabilities. | N/A | |
UseResponse | Mid-Size Companies (51-1,000 employees) | UseResponse helps companies provide customer service support using several channels and organize their community around products or services on their server. It's all-in-one support suite with feedback, help desk ticketing system, knowledge base and live chat in one package. Integrate it using API, built-in translation tool and fully customizable interface with extended modular system. | $39 per 2 agents/month |
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
SolarWinds Web Help Desk (WHD) | UseResponse | |
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Top Pros | No answers on this topic | |
Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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SolarWinds Web Help Desk (WHD) | UseResponse | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.8 out of 10 | Salesforce Service Cloud Score 8.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
SolarWinds Web Help Desk (WHD) | UseResponse | |
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Likelihood to Recommend | 8.4 (19 ratings) | - (0 ratings) |
Likelihood to Renew | 10.0 (4 ratings) | - (0 ratings) |
Usability | 10.0 (3 ratings) | - (0 ratings) |
Support Rating | 10.0 (5 ratings) | - (0 ratings) |
Implementation Rating | 10.0 (2 ratings) | - (0 ratings) |
Configurability | 10.0 (1 ratings) | - (0 ratings) |
Ease of integration | 9.0 (1 ratings) | - (0 ratings) |
Vendor post-sale | 9.0 (1 ratings) | - (0 ratings) |
Vendor pre-sale | 8.0 (1 ratings) | - (0 ratings) |
SolarWinds Web Help Desk (WHD) | UseResponse | |
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Likelihood to Recommend | SolarWinds | UseResponse No answers on this topic |
Pros | SolarWinds | UseResponse No answers on this topic |
Cons | SolarWinds | UseResponse No answers on this topic |
Likelihood to Renew | SolarWinds | UseResponse No answers on this topic |
Usability | SolarWinds | UseResponse No answers on this topic |
Support Rating | SolarWinds | UseResponse No answers on this topic |
Implementation Rating | SolarWinds | UseResponse No answers on this topic |
Alternatives Considered | SolarWinds | UseResponse No answers on this topic |
Return on Investment | SolarWinds | UseResponse No answers on this topic |
ScreenShots | SolarWinds Web Help Desk (WHD) Screenshots | UseResponse Screenshots |