TeamSupport is customer support software built for B2B software and technology companies. The solution offers ticket management, a customer and contact database, reporting and analytics, multi-channel support, built-in collaboration tools, and many native integrations.
We found that TeamSupport did everything we needed to house our clients information as well as our general KB's and Wiki's. It's also the best way to house current clients, whereas we use another CRM for prospective customers to keep them separated. As a company, we decided to …
TeamSupport is the clear leader for Customer Support software. I've used numerous other software that pales in comparison. There are aspects of the software that could use improvement, like the overall speed of the system, but we are happy with the software and I don't …
It has allowed us to have a sturdy client database, assign responsibilities, and have facilitated multi-channel conversation and stay chat.
Verified User
Manager
Chose TeamSupport
We have looked into Zendesk and previously moved from Axosoft to TeamSupport. TeamSupport is definitely better than Axosoft when it comes to fuctionality and ease of use. Zendesk is probably the best and widely used but of course that comes with a price. If the organization is …
We initially were looking at Zendesk and even went as far to purchase one license. After some testing, we realized Zendesk was too focused on emails. Every customer had to have an email address. This would not work with our business process so we began looking for alternatives. …
Way more functionality than the platform we previously used. The easy of use and customization allowed us to get up and running quickly. The intuitiveness of the software made creating better reports a breeze. From a cost perspective we were able to get our per ticket support …
TeamSupport has many features that my company was looking for in a help desk management software. It allows multiple users to communicate with customers, as well as the transparency for users to see the communication that takes place with other individuals in the company. It …
TeamSupport provides an easy to set up, easy to manage ticketing platform for our company. While SolarWinds and ConnectWise offer more bells and whistles, they also require a great deal of setup and configuration and more time managing. TeamSupport also comes in a very …
We were running for many years the RightNow solution in a self-hosted type solution. We were being forced to the cloud to get updates to the software which prompted us to evaluate other products. RightNow Cloud and TeamSupport came out on top of our list of features we wanted. …
IT Technician / Alarm Management Program Administrator
Chose TeamSupport
TeamSupport's interface is very clean and easy to use. I think it excels in this area over competitors. Also, it is very customize able without being too complex which makes it an easy software to get up and running with quickly but having the ability to tailor it to your needs …
I was referred to Zendesk, but upon further investigation found TeamSupport. To be honest, the name helped direct me. I felt that I was looking more for "team support" than a "zen desk." Once I made contact with the TeamSupport staff, I was impressed with their personal …
Previous to TeamSupport, we used a product called Request Tracker (RT.) It had absolutely no way for sorting or organizing tickets, so TeamSupport is definitely a better product in that regard.
I was not involved in the TeamSupport selection process, so I can't speak to that.
The only other system we used was IssueView and it was very clunky. It wasn't cloud based and really restricted our work flow. TeamSupport is a huge improvement to that old dying system. Access from anywhere is super important to get things done on the spot and from anywhere.
TeamSupport is a much more modern, intuitive and user-friendly version of NetSuite with many additional bells and whistles. NetSuite has a business only facade with a rather clunky interface and system. TeamSupport compares favorably and meets business needs while being a much …
JIRA is used more for development and for agile project managing. We personally use JIRA in other departments and for different tracking and management needs. TeamSupport is more user friendly to the typical user and overall provides more of what we need in a ticketing system …
My previous manager selectd TeamSupport as I was not really involved in that decision. This does stack up better than the others as it has more functionality and one thing I like is that it has an email to ticket function which allows for a more streamlined workflow.
I belive that ticket tracking service of Salesforce was another name when we evaluated it but TeamSupport provides a robust solution that works with SaaS providers at a fraction of the cost.
Our main reason for choosing TeamSupport was the functionality was equal or better to other software trialled but also there was the added bonus of being able to synchronise with Salesforce CRM without the need to upgrade Salesforce as was the case with other help desk …
Less customizability, but much less expensive to implement. The web based architecture is a benefit to TeamSupport, the last version of Remedy I used required a locally installed copy. TeamSupport also has a minimalistic user interface which results in a smaller learning curve …