Likelihood to Recommend This is a great program if you have locations in different geographical areas. The ability to work with people at different locations is appreciated, and also there can be informal input that is requested, which Promantek can handle as well. I am at a loss to think of an area where this does not work well. There are several of our employees in the manufacturing areas that do not have computer access, and for those individuals, we simply print the review instead of having it online. This works fine but is not the forte of Promantek. However, any system these days that focusses on the online aspects of review writing will experience that as well.
Read full review Zoho People is well suitable in both Remote & work location setups, It will reduce the time for senior management to track their attendance and other activities. It helps a lot in getting the info of their colleagues. Able to request for leave and get approval at the same place and the interesting thing is no need to note it down as it will automatically fall to the respective employee's attendance tracker. It is well useful in remote settings. This is the problem we faced and Zoho People is the solution for us.
Read full review Pros Trakstar sends out a lot of automated reminders to participants, encouraging them to take notes and provide feedback on a regular basis. Trakstar generates analysis (i.e., rater bais) automatically that would otherwise be labor intensive to do manually. Trakstar has a feature that allows administrators to see what each individual employee sees - this is critical in ensuring that the performance review process goes smoothly. Read full review Zoho People is an exceptional software to improve the effectiveness of your team's communication. Easy check-in for my team, Seamless Trackers for Leave, Time, Attendance, Performance. Compensation and many others. Read full review Cons The reporting features are a bit weak. But you can download Excel-ready files to manipulate on your own. The dashboard feature (prior to June 2013) was very nice, but missing in the latest version. Automated reports, quarterly for example, would be nice to send to Senior Leadership (missing in the current version/requires manual input) Read full review Customer Support- Occasionally support response to questions can take a bit to get to the root issue, which can be frustrating from the technical side of running the system. However, the 24/7 availability is great. Onboarding Features- Could use some improvements. Not as expansive as other Zoho People features. Read full review Likelihood to Renew Very simple to use, great support.
Read full review Support Rating Trakstar has been very responsive to my questions and support has been able to speak with me on the phone as needed. Also, when I told Trakstar that my employees were not delighted by the product, they did a special session with me to diagnose any issues and to make recommendations for how I could improve the tool's usefulness in my job. I appreciated their support here
Read full review Alternatives Considered I did not make the purchase decision for Trakstar, but at a previous job I used
Reflektive . Many of the outcomes of the tool are the same, even if the product interface and language is slightly different
Read full review We only use Zoho People because it is part of our Zoho One suite. We originally used
Zenefits , which was great for hiring/onboarding, and we currently use
Employee Navigator to manage benefits and PTO, which is much easier to use than Zoho People. As of now, Zoho People is very buggy when it comes to managing PTO and there is currently no real benefits management or onboarding process that's easy to use.
Read full review Return on Investment We have had few managers dread the review writing process! Sure, no one enjoys this and we all know that it is time-consuming, but Promantek has allowed less time spent in frustration and more time actually communicating effectively. There are areas where managers can make notes during the entire review process so that when the time to write the review is upon you, it is a much simpler task. This has allowed us to free up the time with managers to a certain degree which is always beneficial. Read full review For us, the time/attendance tracking function of Zoho People has done a lot to increase accountability for scheduling and attendance. Since we are a volunteer staff, scheduling can be difficult, and this has made it so much easier to quantify and track everyone's weekly time commitments. Read full review ScreenShots