Likelihood to Recommend I think as a small business owner, this system gives peace of mind. When I'm onboarding an employee I can automatically integrate the process with Gmail and Quickbooks. I feel like they are always doing work in the background and I don't have to keep checking up on them or verifying the work that's been done
Read full review Zoho People is well suitable in both Remote & work location setups, It will reduce the time for senior management to track their attendance and other activities. It helps a lot in getting the info of their colleagues. Able to request for leave and get approval at the same place and the interesting thing is no need to note it down as it will automatically fall to the respective employee's attendance tracker. It is well useful in remote settings. This is the problem we faced and Zoho People is the solution for us.
Read full review Pros Payroll services in all 50 states, including payroll tax filings Integrations with tools like QuickBooks, Google Workspace, Slack, and Human Interest (401(k)) Simple yet powerful mobile app for employees to access information including paystubs, benefits, and time off requests Streamlined admin portal for People Ops professionals Read full review Zoho People is an exceptional software to improve the effectiveness of your team's communication. Easy check-in for my team, Seamless Trackers for Leave, Time, Attendance, Performance. Compensation and many others. Read full review Cons Support doesn't exist once you are a customer Tax team has a 3-6 month response time Poor Menu/Navigation structure Fails to pay taxes on time, results in delinquency notices and fees Glitchy UI, sometimes you need to wait a day or two for a section to work again Feels like a perpetual beta product, nothing polished about it Read full review Customer Support- Occasionally support response to questions can take a bit to get to the root issue, which can be frustrating from the technical side of running the system. However, the 24/7 availability is great. Onboarding Features- Could use some improvements. Not as expansive as other Zoho People features. Read full review Likelihood to Renew We've already renewed after our first year with Zenefits due to the cost savings, ease of administration, reduction in overhead required to perform HR functions, and the employees happily embracing and liking the software. I've found employees generally hate anything new, but we've had no complaints about Zenefits outside the first few weeks of getting used to it.
Read full review Usability It's extremely user friendly and customer service is super helpful. The app needed help a while back but it has greatly improved. There were issues with files being cut off, and when I was onboarded, it actually cut my offer letter off hiding important information. Since then, it's been fixed so they are continually improving.
Read full review Reliability and Availability We have not experienced any application errors or unplanned outages in the two years I have been using this app. Sometimes there is a lag in the time keeping/ confirming your location, however, it quickly resolves itself within seconds and more often than not is an internet connection error
Read full review Performance This app always loads extremely quickly and in a reasonable time frame. Like I said, when we do experience lags from this app, it is more often than not an internet connection error
Read full review Support Rating Not good at all. Basically I typically feel like they can solve the issue at hand. However, they take forever and it never feels like they really care. It can be frustrating that the agent will never speak with you on the phone or just give you their direct contact info so that you can continue to follow up on the same issue. Once they "close" the issue - you have to go back to the main customer service email or line again, even though it may be related to something you've contacted them about in the past
Read full review In-Person Training Can't really say just because I would not know.
Read full review Online Training It went through successfully.
Read full review Implementation Rating Unfortunately I do not have any insights on the implementation of Zenefits as I was not employed with this company when Zenefits was introduced. Based on how effortless it is to use Zenefits, I wouldn't image there would be many issues with the implementation of Zenefits
Read full review Alternatives Considered Zenefits has been a better tool for our purposes than
Paychex Flex . While Zenefits is a fairly rigid tool without a lot of options for customization, Paychex has even fewer options for customization and their customer services is even more difficult to deal with
Read full review We only use Zoho People because it is part of our Zoho One suite. We originally used
Zenefits , which was great for hiring/onboarding, and we currently use
Employee Navigator to manage benefits and PTO, which is much easier to use than Zoho People. As of now, Zoho People is very buggy when it comes to managing PTO and there is currently no real benefits management or onboarding process that's easy to use.
Read full review Scalability It is very easy to use and does not require the end user to go to multiple sites to obtain many facets of HR/ Payroll information that the app offers
Read full review Return on Investment California Meal Break Violations cost a full hour of each employees pay rate. If an employee clocks in 1 minute early it costs us at least 10.50 (minimum wage Ca, 15.00 in Los Angeles) which adds up quickly. We had 37 meal break violations when we first rolled it out. They need to add a feature that disallows them to clock in ahead of 30 minutes, or add a feature that shows them how long they've been on break. Read full review For us, the time/attendance tracking function of Zoho People has done a lot to increase accountability for scheduling and attendance. Since we are a volunteer staff, scheduling can be difficult, and this has made it so much easier to quantify and track everyone's weekly time commitments. Read full review ScreenShots TriNet HR Platform Screenshots