Yellow.ai

Yellow.ai

7 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Yellow.ai	Score 8.3 out of 10	N/A	yellow.ai (formerly Yellow Messenger) is a customer experience automation platform enabling enterprises to leverage its NLP engine to build chat and voice bots. Combining AI and human intelligence to automate customer and employee experience, the company aims to democratize AI through its no-code/low-code bot builders, omnichannel virtual assistants, and ticketing automation suite.	N/A

Pricing

Yellow.ai

Editions & Modules

No answers on this topic

Offerings

Pricing Offerings
Yellow.ai
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
No

Entry-level Setup Fee

Optional

Additional Details

Contact vendor for pricing information.

More Pricing Information

Community Pulse
	Yellow.ai
Considered Both Products	Yellow.ai John Epok Pascual Regional Platforms Lead Chose Yellow.ai We have selected Yellow.ai as 1) core strength on regional southeast languages and 2) pricing which is far more reasonable as compared with other vendors. Additionally, success and support is very responsive with our requirements and proactive with their recommendations on how … Helpful? Lekha Tharoor Digital Marketing Manager Chose Yellow.ai The system we used before was a typical chat network, where users can just enter their basic details and take them to a direct customer service agent. With yellow.ai we were able to resolve around 70% of their doubts through AI-built FAQs, only the rest of the doubts needed to … Incentivized Helpful? Verified User Vice-President Chose Yellow.ai The main factor was use cases implemented elsewhere in the BFSI domain besides competitive cost & implementation timelines. Incentivized Helpful?

Features

Yellow.ai

Chat Analytics and Reports

Comparison of Chat Analytics and Reports features of Product A and Product B
	Yellow.ai 7.7 1 Ratings 3% below category average
Chat history and transcripts	8.01 Ratings
Chat reporting	8.01 Ratings
Chat and web analytics	7.01 Ratings

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	Yellow.ai
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User Ratings
	Yellow.ai
Likelihood to Recommend	8.1 (3 ratings)

User Testimonials
	Yellow.ai
Likelihood to Recommend	Yellow.ai I guess well suited for all kinds of use cases, scenarios across the industry, geography, businesses, etc. Incentivized Verified User Anonymous Read full review
Pros	Yellow.ai Web integrated chat bot WhatsApp bot Good support from YM team Transparent dashboard for analysis Incentivized Lekha Tharoor Digital Marketing Manager Read full review
Cons	Yellow.ai Integration to ticketing platforms can be too technical hence there should be an option for easier configurations It can be a challenge sometimes to compute for deflection as the terminology and computation are different e.g. in Yellow.ai it’s based on number of conversations whereas for Zendesk it’s based on # of chats and or tickets. We would love to see further insights on chatbot performance i.e. sentiment analysis and the likes. John Epok Pascual Regional Platforms Lead Read full review
Alternatives Considered	Yellow.ai The main factor was use cases implemented elsewhere in the BFSI domain besides competitive cost & implementation timelines. Incentivized Verified User Anonymous Read full review
Return on Investment	Yellow.ai there was around 15% growth in customer engagement 15% growth in customer retention more satisfied customers less missed communications from customers Incentivized Lekha Tharoor Digital Marketing Manager Read full review
ScreenShots