Zuora is one of the best-known subscription billing platforms. Zuora is an enterprise-level product and, as such, provides comprehensive metrics, tax automation, and support for multiple currencies. It also offers Salesforce and NetSuite integration out-of the-box. It often replaces cumbersome ERP (enterprise resource planning) systems that does not focus exclusively on billing.
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Zuora
Considered Both Products
Zuora
Verified User
Professional
Chose Zuora
Other software may just set up payment schedules, but do not really give the options to upsell or change subscription plans like Zuora. The system also does need automatically matched payments to the invoice like Zuora. This freed up human capital for us to work on other tasks.
Zuora provides way more functionality than Recurly or SaaSOptics as a billing engine. However, it is not a general ledger system like NetSuite ERP, it is still designed to be primarily a billing function that feeds into a general ledger via automated general entries. It has …
I personally have not used other billing products and don't have anything to compare Zuora to. I have only heard from co-workers that our previous solution did not meet our needs and that is why we moved to Zuora.
In its focused area of subscription management, Zuora does well against competitors. There are some aspects of the tool that appear to attempt to be more "platform" oriented, but fall off quickly. NetSuite and SFDC are not reporting tools, but they look great when compared to …
We are currently considering switching to Salesforce CPQ, due to the high cost of Zuora and level of customization it has required. Zuora meets all of our needs, it just comes with a hefty price tag.
I don't know of the current capabilities of the nearest competitors to Zuora as it's been in our business 5 years now. At the time we looked there was no realistic competition and Zuora was a no-brainer! As it's always done what we needed we have not had the need to look …
We had attempted to move away from Zuora last year due to the high cost, but were unable to because: Intacct did not support our payment gateway or have SalesForce quoting Recurly does not have usage tiers in their SalesForce quoting QuickBooks does not have the bells and …
Verified User
Advisor
Chose Zuora
I find Zuora really good for our purpose, but I won't be really able to compare it properly to other systems.
For sure it is really good for us since we can get all the necessary information and perform all our tasks in an efficient platform. It's great in the case of renewals, …
Zuora allows various finance staff to perform the invoicing function. As everything is set up in a standard way it is easy to teach staff how to use. The process allows staff to get on with month end invoicing very quickly. Also when customers have enquiries it is very easy to …
I especially like the invoices and that refunds are added to them after issuing. Also the clear design is a plus. For us it is very important to locate payments and accounts quickly and this works fine.
More customization is offered by Zuora, such as for permitting multiple sales channels and sales processes. Zuora is too expensive and in hindsight not worth the benefit realized after we are implemented now.
We moved from Xero to Zuora for our invoicing. We now use Zuora for invoice management and automated billing. We would like to long term do more research to automate the payment piece, which now still occurs outside of Zuora while leveraging the payment run functionality to …
Brightpearl is an amazing omnichannel retail management solution with live accounting, however, it is not the best fit for a subscription based business and does not track recurring revenue the way that Zuora does. Again I will reiterate that the automated invoicing and …
As previously noted the automated billing, recurring billing - touchless approach has been extremely helpful and cremated scalability for our high volume business.
I think once we finally have everything finished it will be vastly superior to our old system. There is so much more that it can handle doing and it is far more organized (especially with financial tracking) than our old system. Again, there have been a lot of growing pains …