12Return

12Return is a tech-powered returns service for cross-border commerce. According to the vendor, it is designed to assist businesses of all sizes in efficiently managing their returns process. This product caters to various professions and industries, including e-commerce retailers, consumer electronics manufacturers, fashion and apparel brands, home goods and furniture retailers, as well as health and beauty companies.

Key Features

Return Initiation: According to the vendor, customers can easily initiate returns through a user-friendly online portal. The return initiation process is customizable to meet the specific needs of the business.

Shipping & Tracking: Customers receive shipping labels and instructions on how to return the product. The platform integrates with various carrier services to ensure accurate and efficient shipping, as claimed by the vendor.

Processing: Returns are automatically processed upon receipt, reducing manual work for businesses. The platform supports various processing workflows, including inspection, repair, and replacement, according to the vendor.

Manage: Businesses have a centralized dashboard to manage all returns and associated tasks. The platform provides tools for efficient inventory management, including stock updates and replenishment, as claimed by the vendor.

Notifications & Messaging: Customers receive automated notifications at each stage of the return process, keeping them informed and engaged. According to the vendor, businesses can send personalized messages to customers, addressing specific concerns or offering solutions.

Data & Insights: The platform collects and analyzes data related to returns, providing valuable insights for businesses. According to the vendor, businesses can access detailed reports on return rates, reasons for returns, and customer satisfaction.

Integrations: The platform seamlessly integrates with various e-commerce systems, marketplaces, and carrier services, as claimed by the vendor. Businesses can connect their existing systems to streamline the returns process and ensure data accuracy.

Return Labels: Customers receive pre-paid return labels to easily ship their items back to the business. According to the vendor, this eliminates the need for customers to arrange and pay for return shipping themselves.

Customizable Workflows: According to the vendor, businesses can create customized workflows for their returns process, allowing them to tailor the process to their specific needs and requirements.