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Users of 13Chats have found the app to be incredibly useful for team communication and client contact across a variety of channels. The …
Starting at $13 per month
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What is 13Chats?
13Chats is a live chat solution that the vendor claims can enhance customer satisfaction, increase sales, and improve support team efficiency. It is positioned as a versatile tool suitable for small to large-sized businesses across various professions and industries, including e-commerce companies, SaaS...
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Basic
$13
Cloud
per month
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Tech Details
What is 13Chats?
13Chats is a live chat solution that the vendor claims can enhance customer satisfaction, increase sales, and improve support team efficiency. It is positioned as a versatile tool suitable for small to large-sized businesses across various professions and industries, including e-commerce companies, SaaS companies, online retailers, the travel and hospitality industry, and the financial services industry. According to the vendor, some of the key features of 13Chats include:
Customize your chat: Tailor the format, color, and style of your chat to seamlessly match your website and branding. Additionally, you have the ability to hide or expand the chat widget whenever needed.
Install a live chat on popular CMS and website builders in a few clicks: Set up a live chat widget effortlessly in just a couple of minutes. Detailed guides are available to assist you in adding live chat to popular platforms such as Tilda, Wix, WordPress, Open Cart, or Joomla-based sites.
Integrate your live chat with Facebook Messenger: Capture valuable contact information and build long-lasting relationships with your customers. By integrating with Facebook Messenger, you can utilize it as another powerful communication channel for nurturing your customer base.
Trigger live chats when customers need your help most: Engage customers proactively by using customized chat triggers. This feature allows you to respond to users' immediate needs, reducing the likelihood of abandoned carts and enhancing the overall customer experience.
Provide top-notch customer support with zero friction: Gain instant access to users' on-site behavior and previous chat sessions, enabling you to provide lightning-fast support without the need for pre-chat surveys or repetitive explanations.
Work together with ease: Utilize saved replies and automate responses to handle repetitive questions efficiently. By doing so, you can speed up response times and free up your team members to focus on more meaningful tasks. Additionally, the Notes feature allows you to add comments about each customer, facilitating instant support.
13Chats Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Web-Based, Android, iPhone, iPad |
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TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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Users of 13Chats have found the app to be incredibly useful for team communication and client contact across a variety of channels. The ability to communicate with clients via online chat and set the number of popups for visitor retention has proven to be highly beneficial. Customers appreciate the prompt customer service and active development, which has contributed to a positive overall experience.
One key use case of 13Chats is its effectiveness in customer support through live chat and popups on websites. Users have been able to build strong customer relationships by promptly resolving queries and providing assistance in real-time. The ease of chatting with customers using mobile apps has been especially appreciated, as it enhances customer relationships and allows for quick issue resolution.
Another important use case of 13Chats is the combination of both live chat and popup widgets. Popups are strategically used to target exit intent users, increasing the chances of retaining them as visitors. On the other hand, live chat enables businesses to have quick and direct communications with potential clients, facilitating the conversion process. This dual approach has been proven effective in engaging website visitors, improving lead generation, and ultimately boosting sales.
Overall, 13Chats offers a versatile solution for team communication, client contact, customer support, and lead generation. Its success lies in its ability to provide seamless communication channels across various platforms while delivering exceptional customer service.
Easy Navigation: Many users have found the platform easy to navigate, with separate tabs for conversations, contacts, bots, and analytics. This organization has made it effortless for users to find the specific data they need.
Excellent Customer Service: The automated bots provided by 13Chats have received praise from several users for their ability to deliver excellent customer service. This feature enables users to quickly resolve customer issues and has been highly appreciated.
Valuable Insights: The analytics dashboard offered by 13Chats has been praised by multiple users for providing valuable insights into customer issues. Users have found this information helpful in improving their customer service and enhancing their overall services.
Lack of Customization: Some users have expressed frustration with the limited flexibility in customizing the chatbot according to their specific requirements. They feel that compared to competitors like WeChat and Conversio, 13Chats falls short in this aspect.
Absence of Email Integration: Several users have been disappointed by the lack of email integration in 13Chats. They have expressed a desire for a truly omni-channel inbox that includes email SMTP or at least email forwarding capabilities, allowing them to respond to messages within one platform. This missing feature has hindered their ability to effectively manage customer communication.
Missing Knowledgebase Feature: A common complaint among users is the absence of a Knowledgebase feature in 13Chats. They believe that having a centralized repository of information for both customers and agents would greatly enhance self-service options and improve overall support efficiency.