23shout

23shout is a business phone system offered by 23shout Pty Ltd. According to the vendor, the product is designed to facilitate communication for teams of all sizes without the need for installations. It offers various features, including:

Calling: Users can make and receive calls to and from local, mobile, and toll-free numbers globally. They can also customize how inbound calls are routed to their team.

Call scripts: Users can display dynamic scripts for calls, including contact information such as name and location. They can also edit properties in the script, which will be synced back to the CRM.

Messaging: Users can send and receive SMS messages from a team inbox. The product also utilizes natural language machine learning to enhance message search capabilities.

Spam detection: 23shout notifies users when their numbers have been marked as spam. It also offers automatic rotation of numbers to prevent spam issues.

Automations: The product can integrate with over 5,000 extensions to link existing tools. Users can define workflows to run after calls end, automating certain processes.

Analytics: Users can view call rates, durations, and outcomes. They can also compare performance among agents and analyze call flow to gain insights.

Call recording: Users can enable recording for inbound, outbound, and forwarded calls. The product also provides intelligent rules for activity and storage management.

App-to-app chat: Users can enable chat functionality between team members within the app, facilitating quick and efficient communication.

Permissions: Users can set permissions for different team members based on their roles. This allows them to control access to sensitive information and features.

Voicemail: Users can receive and manage voicemail messages within the app. They can also access voicemail recordings and transcriptions.