2way

2way is a text messaging platform designed to facilitate two-way communication between businesses and their customers through SMS. According to the vendor, this tool allows businesses of various sizes to engage in seamless text conversations with their customers. 2way is said to be used across professions and industries such as customer service, hospitality, healthcare, automotive, and e-commerce.

Key Features

According to the vendor, 2way enables businesses to enable two-way text messaging with their customers. Customers can text businesses directly, creating what the vendor claims to be a seamless channel for communication. The vendor suggests that texting is immediate, simple, and can escape notification blindness, potentially leading to higher open and response rates.

The vendor states that 2way allows businesses to let their customers text them, similar to how they would text their friends and family. Customers can easily reach out to businesses by sending a text message, eliminating the need to open websites or launch chat windows. The vendor suggests that two-way text messaging unlocks new possibilities in customer service, allowing for quick responses and interaction.

According to the vendor, 2way can be used in various industries and professions, including customer service, hospitality, healthcare, automotive, and e-commerce. The platform offers different use cases tailored to each industry, creating a channel for what the vendor claims to be seamless communication. The vendor suggests that businesses can own the conversation and provide hassle-free, always-on, and platform-independent text communication.

The vendor claims that 2way offers integrations with popular platforms like LiveChat and Slack. Businesses can use 2way as a standalone platform or integrate it into their existing applications. The vendor provides an API for building custom integrations and connecting 2way to other systems, according to their claims.

By enabling text communication, the vendor suggests that businesses can provide a more convenient and personalized experience for their customers. According to the vendor, two-way text messaging allows businesses to respond quickly and interact with customers in a more personalized manner, potentially enhancing customer satisfaction.

According to the vendor, SMS compatibility with every mobile phone on the planet makes it an ideal communication channel to reach demographics that are not well-versed in technology. The vendor claims that 2way allows businesses to connect with a wider audience and provide access to their services through a familiar and widely used medium.

The vendor claims that 2way creates a seamless communication channel between businesses and customers. Customers can text businesses directly, creating a direct line of communication that is immediate and convenient. This, according to the vendor, eliminates the need for customers to navigate through websites or wait for email responses.

The vendor suggests that with 2way, businesses can provide always-on communication to their customers. Customers can reach out to businesses at any time, and businesses can respond promptly, ensuring what the vendor claims to be a high level of customer service and engagement.

According to the vendor, 2way allows businesses to provide platform-independent text communication. Customers can send text messages from any mobile device, and businesses can receive and respond to those messages regardless of the platform they are using, as claimed by the vendor.