Aavaz

Aavaz is a customer communication platform offered by Aavaz. According to the vendor, the platform aims to facilitate fluid conversations and create customer-centric experiences. It enables marketing, sales, and support teams to collaborate seamlessly and remove barriers to multi-channel conversations. The product is said to be suitable for businesses of various sizes, from small enterprises to large corporations. It caters to the needs of marketing professionals, sales teams, customer support teams, e-commerce companies, and contact centers.

Web Chat: According to the vendor, the platform allows users to chat directly with customers from their website or application. It also offers the ability to configure different pages to connect customers with relevant skilled agents.

Web Tracker: The vendor claims that the platform enables users to track prospects from their landing page to form fill. It automatically creates tags to gain valuable customer insights and provides automation features such as tag scoring rules.

Twitter: The platform allows users to engage in direct conversations with customers for sales and customer service purposes, according to the vendor.

Coming Soon...: The vendor states that additional channels such as Facebook, LinkedIn, Instagram, WhatsApp, and Facebook Messenger will be added to the platform in the future.

Voice: The vendor claims that the platform offers powerful voice capabilities, including full PBX functions, an Interactive Voice Response (IVR) system, skills-based routing for efficient call handling, live monitoring, call recordings, call transfer, and conference calls.

Email: According to the vendor, the platform provides features for managing both outbound and inbound emails efficiently. These features include automated distribution, canned responses, send status tracking, and open tracking.

SMS: The platform offers features for handling outbound and inbound text messages effectively, such as skills-based routing and automated responses, according to the vendor.

Web Forms and Web Tracking: The vendor states that the platform allows users to capture and track customer information from web forms. It also provides insights into customer behavior through web tracking.

Unified Workflows: According to the vendor, the platform offers visibility into prospects and leads for marketing teams. It also provides full visibility into prospect activities, lead pipeline nurturing, and communications for sales teams. Support staff can utilize in-depth customer knowledge to create exceptional experiences and generate additional sales opportunities.

Omni-channel and Multi-channel Communication: The vendor claims that the platform enables seamless conversations with customers across various channels. It aims to eliminate communication friction and allow users to choose the most effective channel for both them and their customers.

Unified Conversations: According to the vendor, the platform focuses on the agent, customer, and their conversations. It intelligently categorizes conversations for future access and follow-up, allowing teams to work seamlessly together across marketing, sales, and support departments.